Clinical Nurse Coordinator

Job Duties & Responsibilities

• Oversee patient care provided in the inpatient departments.
• Interact with the multidisciplinary team to learn the status of patient’s care.
• Provide direct services according to professional discipline and training.
• Delegate assignments.
• Complete required medical record documentation and correspondence in an accurate and timely manner; monitor the same with staff.
• Interact regularly with medical staff to promote open communication, mutual problem-solving, positive relations, and to provide quality services.
• Meet with patients and/or staff when patient is experiencing compliance struggles.
• Consistently demonstrate support to patient and the treatment process.
• Act as an advocate for patients and their families, assisting in conflict resolution as needed.
• Cookien management.
• Attend/Conduct treatment team and staffings.
• Ensure environmental safety rounds are being completed.
• Communicate patient acuity regarding staffing needs.
• Support and implement the clinical program in conjunction with the Medical Director, the Director of Nursing, the Manager of Nursing Services, and Managers of other departments.
• Suggest program revisions and appropriate unit metrics based upon patient and staff feedback as well as Performance Improvement metrics.
• Use knowledge of patient rights to act as patient advocate and to respond to patient grievances.
• Support resource evaluation and equipment maintenance.
• Maintain primary responsibility to communicate program performance information to the Manger/Director.
• Direct services to assure optimal standards of care and practice.
• Aid in the development of measuring goal achievement.
• Communicate goals to the staff.
• Establish goals for the programs that are consistent with the goals and mission of the Hospital, in collaboration with key personnel.
• Demonstrate understanding of Joint Commission on Accreditation of Healthcare Organizations (Joint Commission), and other regulatory agency compliance regulations.
• Involvement in learning and applying standards relevant to the Rogers Improvement System department.
• Participation in services/seminars and other meetings to increase involvement and awareness of regulations.
• Participation in Performance Improvement teams that lead to improvement or risk reduction in own and other Hospital areas.
• Participation in Hospital committees, meetings, and team projects as requested.
• Demonstrate punctuality and preparedness.
• Facilitate a meeting and keep it on track.
• Contribute in a positive, solution-focused manner.
• Promote a team by example and by participating in workload completion, when necessary.
• Interact with employees in a sensitive, positive manner.
• Understand and use the Human Resources policies and procedures manual.
• Involve Manager/Director and Human Resources staff in any potentially volatile employee-related situation.
• Communicate with employees promptly when incidents arise that may be a detriment to their performance or to the Hospital in general and share information with the Manager.
• Assist employees in professional growth.
• Aid in the development of performance standards by which employees can be measured.
• Aid in the development measurements for competence within each area of responsibility.
• Aid management with recruitment, hiring and training employees according to accurate and current job descriptions.
• Conduct self in a professional manner.
• Show organizational skills that promote timely response to all inquiries and to project completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Comply with the Hospital’s policies and procedures and the Infection Control and Employee Health programs.
• Project a professional image by wearing appropriate professional attire.

  Education/Training Requirements

  • Graduate of an accredited school of nursing.
  • BSN Preferred.
  • Psychiatric-Mental Health Nursing Certification (PMH-BC) preferred.
  • Current licensure in the State of Wisconsin as a Registered Nurse, or current active multistate Registered Nurse License.
  • Minimum of two years of experience as an RN preferred with experience in behavioral health.
  • American Heart Association Healthcare Provider CPR certification is required within thirty (30) days of date-of-hire. Annual re-certification is required.
  • Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required.

    Additional Job Description

    • To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com).