Clinical Navigator - Remote Patient Support, License Required, Oncology/Infusion a Plus!

Core Duties & Responsibilities

• Conduct structured outreach to patients and caregivers at designated points throughout the treatment journey.
• Provide accurate, program-approved education regarding prescribed treatment, preparation, administration logistics, adherence expectations, and available support resources.
• Identify patient- and caregiver-reported barriers to treatment initiation, continuation, or adherence and develop practical strategies within program scope.
• Identify clinical, educational, logistical, psychosocial, or access-related barriers that may contribute to missed treatment or nonadherence.
• Provide support within scope and route issues requiring clinical decision-making, access assistance, or additional services to the appropriate provider or internal team.
• Recognize and escalate urgent or potentially serious clinical concerns according to program protocols.
• Escalate questions involving diagnosis, treatment selection, dosing, treatment modification, contraindications, or other clinical decisions to the treating healthcare provider.
• Carefully document outreach attempts, education provided, patient concerns, milestones, outcomes, escalations, and follow-up activities.
• Manage an assigned caseload while meeting established quality and productivity standards.
• Maintain current knowledge of assigned products, disease states, treatment journeys, program resources, and approved educational materials.
• Communicate recurring patient, access, treatment, and operational trends to leadership and participate in quality improvement activities.

Skills & Requirements

• Strong communication, active listening, motivational interviewing, and relationship-building skills.
• Excellent documentation, organization, prioritization, time management, and follow-up skills.
• Strong critical thinking, problem-solving, analytical, and independent judgment.
• Ability to manage multiple active cases, follow standardized protocols, and work independently in a remote environment.
• Ability to support patients and caregivers across multiple stages of the treatment journey.
• Ability to establish trust through respectful, collaborative, and nonjudgmental communication.
• Proficiency with case management or CRM platforms, electronic health records, Microsoft Office, secure messaging, video communication, and related healthcare technology.
• Working knowledge of patient privacy, adverse event reporting, product complaint reporting, professional boundaries, and scope-of-practice requirements.

Education, Certifications & Experience

• Bachelor's degree in a healthcare-related field preferred, or an equivalent combination of relevant education and clinical experience.
• Current, unrestricted professional license or certification applicable to the assigned program (e.g., LPN/LVN, RN, NP, PA, SLP, OT/COTA, PT/PTA, PharmD, Registered Dietitian).
• 2+ years of relevant experience in direct patient care, patient education, clinical navigation, care coordination, case management, specialty pharmacy, infusion services, or patient-support programs preferred.
• Experience providing patient education and support through telephone, video, secure messaging, or other remote channels preferred.

Physical Requirements

• Remote work environment from the employee's approved home office.
• Prolonged periods of sitting and computer use.
• Ability to lift up to 15 pounds occasionally.
• Flexibility to support activities across U.S. time zones (EST–PST).
• Occasional travel for training, company meetings, or client activities.

Culture Philosophy

At PRO-spectus, we have created a culture that is supportive, dedicated, and teamwork-driven. We celebrate each other’s joys in personal life and professional accomplishments, promoting meaningful relationships and friendships. Our employees bring strength of mind and spirit to make the extraordinary happen every day. With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support. We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.

Equal Opportunity / Affirmative Action Employer

We are an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.

Salary Range

The salary range for this position is $50.00 - $57.00 per hour based on experience and qualifications, with the final offer reflecting skills and other job-related factors.

Benefits Package

• Roth IRA with employer matching.
• Performance-based bonus opportunity.
• Comprehensive and generous benefits package including:
• Medical, dental, and vision plans;
• Lifetime life insurance and disability coverage;
• Tax-advantaged savings accounts;
• Employee Assistance Program;
• Home office benefits;
• Unique perks like an Employee Ownership Program;
• Paid time off, holidays, bereavement leave;
• A 401(k)-retirement plan with employer matching.