Clinical Navigator | Palo Alto Rehab

About the role

As a Clinical Navigator, you are the face of our hospital. You will meet people at their worst of times, and by sharing our success and the potential success they can reach during their rehab stay with us, they will know they have the potential and support needed to assist them in achieving their goals. This position works under the direction of the Director of Business Development.

Responsibilities

• Cultivate referral relationships and manage assigned territory
• Complete patient assessments
• Make sales contacts and analyze referral and admission data from assigned territory
• Work collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate referral conversion
• Provide feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process, and patient and referral source satisfaction
• Develop and maintain excellent relationships with all stakeholders including prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives

Qualifications

• Degree in a health-related field from an accredited college or university preferred
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy required
• Prior marketing and/or rehabilitation/LTACH experience preferred

Experience

Minimum of two years' experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.

Benefits

• Medical Benefits: EPO/HDHP/HSA options, including prescription coverage, Rx ’n Go, and Teladoc
• Comprehensive dental and vision benefits
• Employee Assistance Program, including counseling, legal, and financial services
• Flexible spending (FSA) and health savings (HSA) accounts
• Life and Disability insurance benefits
• Education/In-Service Opportunities including continuing education and tuition assistance
• Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options
• Auto, Home, Cell Phone, and Gym Membership discount offerings
• Personal Travel Discounts
• Employee Bonus Referral Program
• 401(k) plans and discretionary employer match
• Generous Paid Benefit Time