Clinical Navigator - FT | Victoria Rehab

About the role

As a Clinical Navigator you are the face of our hospital, meeting patients at their most vulnerable moments and sharing the potential success they can achieve during their rehab stay. You will help patients understand the support available to them and guide them toward achieving their goals.

Responsibilities

• Work under the direction of the Director of Business Development.
• Cultivate referral relationships, manage an assigned territory, and complete patient assessments.
• Make sales contacts and analyze referral and admission data from the assigned territory.
• Collaborate with business development team members—including the Admissions Manager, admission staff, nursing, and other internal and external staff—to facilitate referral conversion.
• Provide feedback and recommendations for program development and quality‑improvement initiatives related to customer service, the referral and admission process, and patient and referral‑source satisfaction.
• Develop and maintain excellent relationships with all stakeholders, including prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Requirements

• Degree in a health‑related field from an accredited college or university (preferred).
• Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech‑language pathology (required).
• Prior marketing and/or rehabilitation/LTACH experience (preferred).
• Minimum of two years’ experience in the designated licensed field, preferably with rehabilitation/LTACH and marketing experience.

Benefits

• Medical benefits: EPO/HDHP/HSA options, prescription coverage, Rx ’n Go, Teladoc.
• Comprehensive dental and vision benefits.
• Employee Assistance Program (counseling, legal, financial services).
• Flexible Spending (FSA) and Health Savings (HSA) accounts.
• Life and disability insurance.
• Education/in‑service opportunities, including continuing education and tuition assistance.
• Supplemental benefits: accident, critical illness, cancer, pet, and identity‑theft protection insurance options.
• Discounts on auto, home, cell phone, and gym memberships.
• Personal travel discounts.
• Employee bonus referral program.
• 401(k) plans with discretionary employer match.
• Generous paid benefit time.