Clinical Medical Assistant

Job Summary

Responsible for providing general assistance to professional and technical personnel rendering patient care.

Essential Functions

• Preloads, reviews charts and or EMR for scheduled patients before clinic starts.
• Ensures that needed lab or other results are in the EMR.
• Schedules patient appointments.
• Maintains appointment schedule to ensure low wait time, and that all patients are identified and not overlooked.
• Escorts patient back to the exam room; updates the problem list and or history; obtains and records vital signs and reason for visit; prepares the patient for the provider.
• Performs vision and hearing screens at the request of the provider.
• Aids provider with examination and/or procedures as appropriate.
• Reviews EMR for lab orders, performs phlebotomy, and processes appropriate specimens for outside lab.
• Adheres to standards for specimen collection.
• Orders lab supplies and performs in-house lab tests as ordered by the provider.
• Performs quality control testing and documents in EMR and/or on Lab Quality Control forms, as appropriate.
• Follows proper procedure to check and document expired vaccines, emergency equipment and records refrigerator temperatures for Vaccine and Labs; maintains medical supplies and vaccine inventory.
• Performs immunizations, EKG’s, pulse oximetry, peak flows, PPDs and other tests ordered by the provider.
• Completes referrals, including preauthorization, as appropriate; assists case management by follow through of patient compliance with alerts.
• Returns and follow-up calls to patients for the provider. Provides follow-up services as requested by the provider and/or as indicated by the needs of the patient.
• Cleans and stocks examination rooms.
• Aids with completion of school forms, medical leave and disability forms for signature by the provider.
• Documents telephone contacts with patients in EMR.

Nonessential Functions

• Participates in team/staff meetings; attends in-service meetings and applicable workshops.
• Performs any and all other duties necessary for patient care.

Competencies

• Quality
• Respect
• Professionalism
• Teamwork
• Commitment
• Supervisory Responsibility
• Managerial Responsibilities

Minimum Qualifications

• High School diploma, GED, or equivalent certification of competency.
• Certificate of completion from an accredited Medical Assisting Program.

Substitutions

• None

Competencies Needed

• Accountability
• Communication
• Organization
• Customer Focus
• Time Management

Physical and Mental Demands

• Ability to cope with stress.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• Frequent communication with patients and/or employees.
• Must be able to lift or catch patient weighing more than 50 pounds in the event of emergency.
• Adjust priorities quickly as circumstances dictate.
• Ability to interact appropriately with colleagues for different purposes in different contexts.
• Ability to perceive the nature of sound.
• Expressing or exchanging information by means of the spoken word, or to convey detailed spoken instructions accurately, loudly or quickly.
• Ability to judge distances and spatial relationships to perceive objects where and as they actually are.
• Cognitive ability to analyze, count, summarize and synthesize information from multiple sources.
• Ability to recognize social or professional behavioral cues.
• Language Skills
• Ability to read and interpret written or verbal documents and instructions.
• Ability to speak effectively to patients, employees and/or stakeholders of the organization.

Travel

• Must be able to drive between Greater Baden Medical Services, Inc. locations.