Clinical & Market Development Director

About the Role

The Clinical & Market Development Director serves as a pivotal liaison, fostering and strengthening relationships between a healthcare system, a hospital and its physicians, criminal justice, and other community partners. This role enhances communication, collaboration, and referral networks, contributing to the organization's growth and improved patient care.

Responsibilities

• Develop new referral relationships and nurture existing ones by establishing high clinical credibility, articulating the BHG value proposition, and presenting solutions.
• Track and analyze referral data to identify trends, measure performance, and optimize referral strategies.
• Work closely with regional operations leaders to align priorities and synchronize sales and operations for success.
• Grow referrals and admissions within a given territory by presenting key service lines, activating referral pathways, and achieving minimum KPIs.
• Collaborate with internal teams such as intake coordinators, clinical staff, and operations to ensure a seamless referral process aligned with business goals.
• Identify, report, and resolve issues related to referrals and the referral process.
• Create, manage, and execute territory plans.
• Meet minimum critical call activity KPIs through in-person and virtual meetings, group in-services, and trade show attendance.
• Submit timely documentation (within 24-48 hours) in the CRM and maintain accurate records on prospective or active customer accounts.
• Prepare and present quarterly strategic plans on top A and B accounts to drive growth.
• Complete or oversee assigned tasks/projects in a timely manner.
• Comply with all federal, state, and local regulatory agency requirements, accrediting agencies, HIPAA, STARK, and other laws governing healthcare referral relationships.
• Demonstrate the belief that addiction is a brain disease, not a moral failing, and show hope, respect, and caring in all interactions.

Requirements

• Bachelor’s degree; Marketing or Business degree preferred.
• Five (5) combined years of healthcare, business sales, and/or clinical experience in a private, public, government, or military environment.
• Demonstrated ability to serve as a healthcare referral development professional who is engaging, focused, and credible.
• Strong interpersonal skills, ability to collaborate, communicate, and manage well at all levels of the organization.
• Strong organizational skills and a high degree of engagement.
• High tolerance for ambiguity and ability to build and develop initiatives from scratch—entrepreneurial mindset.
• Strong problem-solving and creative skills, with the ability to make decisions based on accurate and timely analyses.
• Experience calling on complex health systems desired.
• CRM experience preferred.
• Substance Use or Opioid Use Disorder experience a plus.
• Experience interfacing with criminal justice a plus.

Schedule

50% remote, 50% travel within the greater Alabama area.

Pay

$95,000 - $120,000 annually plus bonus structure.

Benefits

• Generous paid time off, holidays, and personal needs days.
• Flexible schedules with early in/early out hours, no nights, and no Sundays.
• Role-based training and advancement opportunities.
• Three benefits programs to choose from, including health, life, vision, and dental insurance.
• Tuition reimbursement and 401K plan with discretionary match.
• Competitive pay, quarterly bonuses, and incentives for certifications or licenses.
• Exclusive discounts on various services and entertainment options.
• Employee Assistance Program and self-care series.