Clinical Manager (RN)

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually.

MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.

About the Role

The ideal candidate will be a Registered Nurse with 5 years of ER RN experience and 3 years of ER RN Leadership experience. The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff in concurrence with the Program Director and Hospital Partner to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuous improvement, and is patient-centric.

Responsibilities

• Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership
• In coordination with the Hospital, recruit and manage the onboarding of clinical staff
• Provide initial and ongoing training and education for clinical staff
• In coordination with other members of Intuitive and Hospital leadership, participate in community outreach
• Scheduling of clinical staff
• In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools
• Utilize resources from Intuitive and Hospital to support patient satisfaction for site
• Provide ongoing leadership training and mentoring to clinical staff
• Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement processes
• Provide quarterly reporting on performance measures applicable to the site
• Serve as cultural champion for non-physician clinical employees
• Participate in regulatory and accreditation preparedness and survey process
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director
• Provide patients and their family with a customer-focused, friendly, reassuring, and open environment that encourages patient participation in health care decisions
• Encourage a work environment that is friendly and respectful
• Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors, and cleaning counters
• Participate in applicable committees as requested

Requirements

• ADN or BSN required; BSN strongly preferred (mandatory with some hospital partners)
• Active RN license in the state of practice required
• Minimum of 5 years of experience in nursing
• Minimum of 2 years of experience in management or charge nurse experience within the emergency department
• Unrestricted registered nursing license
• Current ACLS certification
• Current PALS or ENPC certification

Skills

• Patient/Client Focus
• Ethical Conduct
• Leadership
• Personal Effectiveness/Credibility
• Thoroughness
• Time Management
• Strong, clear, and precise verbal and written communication skills
• Strong relationship management skills
• Ability to work collaboratively across multiple organizations
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously

Benefits

• Complete benefit package to include a 401K

Pay

Salary plus potential for annual performance bonus