Clinical Manager (RN) – $5,000 Sign-On Bonus

Responsibilities

• Oversee a team of nurses, medical assistants, and sonographers, the clinical team across several locations, to ensure they are meeting their day-to-day responsibilities
• Mentor with leads in clinical areas to help oversee clinical teams when applicable
• Provide regular feedback to nurses, medical assistants, and sonographers on performance
• Help execute an onboarding program for the clinical team.
• Onboarding role involves, but is not limited to, executing training materials, training in all nursing SOPs, training on the process for documentation, and shadowing/coaching
• Work with customer leadership to ensure answering all clinical customer questions utilizing the clinical team
• Work with the finance team to ensure the clinical team overhead is in line with the budget and continue to push for budget improvement
• Ensure MAs are clearly trained and communicated to in regards to patient coordination roles
• Ensure Sonographers are clearly trained and communicated to in regards to patient coordination roles
• Manage patient conversion lists are executed for all locations, by holding regular meetings with appropriate clinical staff to ensure coordination is being handled
• Update and maintain the Anticipated List for the market to communicate anticipated cycle volume
• Oversee clinical staff (RN, MA, Sonographers) schedules in conjunction with Sr. Director of Clinical Operations and clinical leads (when applicable) to ensure there is appropriate in-office support, cross-team collaboration, patient recovery support, and 24/7 customer support by team members
• Manage the schedule of per-diem nurses, if per-diem nurses are utilized in the market
• Manage time cards for clinical employees (nurses, MAs, phlebotomists, sonographers)
• Oversee procedural scheduling for all OR cases and ensure the appropriate teams, including the external anesthesia team, are aware of and available for cases.
• Oversee procedural scheduling for embryo transfers and IUIs. Ensure patient satisfaction by communicating with patients who have issues or complaints and escalating complaints as needed.

Qualifications

• Nursing Responsibilities:
• Educate patients on infertility evaluations, medications, treatment protocols, and procedures
• Work with nurses to oversee patients’ cycling process - injection training, consent reviews, medication questions, and answer general process questions throughout the cycle
• Conduct nursing visits
• Ensure each patient is seen by a nurse during Cycle Visits
• Perform pre- and post-operative care of patients
• Coordinates patient treatment plans, such as Egg Freezing, IUI, In Vitro Fertilization, and Frozen Embryo Transfers
• Follow RN Coordination Workflow for appropriate and complete coordination of cycles
• Ensure the competition of Fast-Track coordination
• Provides patient/couple counseling, procedure teaching, and communicates physician orders and instructions
• Ensure all patient information is documented appropriately in our EMR according to our procedures
• Routine phlebotomy as needed
• Establishes a compassionate environment by providing emotional and psychological support to patients and patients’ families
• Support and promote excellence in customer service
• Provide feedback to HQ on process improvement and job specifications to help gain efficiencies in your day-to-day