Clinical Manager - Physician Assistant or Nurse Practitioner

Responsibilities

• Spending 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience
• Participates in managing medical treatment activities of the center and coordinating activities of the center with those of other centers
• Responsible along with the Center Leadership Team for creating an environment of clear responsibility, authority, autonomy and accountability that energizes and encourages the staff to perform at their personal best
• Mentors back office staff to enhance existing competencies and develop new ones through education/training opportunities; demonstrates patience, skill and helping others succeed
• Affirms support staff properly implements clinical policies and procedures
• Ensures documentation in the medical record is timely and reflects appropriate assessments and reassessments specific to patient needs
• Mets with the Regional Medical Director and/or Area/Associate Medical Director on regular bases to discuss quality of patient care and reviews medical policies, procedures, records and performance of the center
• Affirms compliance with licensure, certification, and accreditation
• Participates in the hiring process for Center Administrators, Therapists and back-office personnel prior to offer of employment being extended
• Provides budgetary report to guarantee medical responsibility can be adequately met by operations
• Sponsors inter-disciplinary collaboration through personally demonstrated attributes of leadership
• Effectively uses a cross-functional team approach to enhance center results
• Analyzes reports, test findings, results of examinations, and diagnoses condition; prescribes or administers treatment; oversees maintenance of case histories, health examination reports, and other medical needs
• Develops, implements, and monitors medical surveillance protocols for client companies
• Promotes the development of a team approach of medical care between the therapist and the Clinical Manager
• Works with the Center Therapy Director and the center Therapy team to implement 'best practice patterns'
• Interacts with outcome assurance to assure cases are being managed by the medical staff in an efficient and appropriate manner
• In Center Leadership Meetings, reviews clinical effectiveness, occupational reports and plans for clinic growth and development
• Meets with employers to discuss health and safety needs, and to conduct workplace walk-through and other on-site assessments, which develop effective client relations
• Communicates with client representative upon seeing employer patients for initial injuries and change of status
• Participates in the development and presentation of educational programs to the client base
• Participates in new business development
• Actively responds to client needs, requests, concerns and complaints
• Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values
• Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs
• Ensures accuracy when completing, executing tasks and performing quality assurance checks
• Ensures accurate, concise, timely and complete documentation of results and paperwork
• Provides an excellent, compassionate and warm patient experience regardless of patient volume
• Able to manage time, prioritize and multi-task in a busy environment
• Able to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate
• Able to consistently deliver quality care in a busy clinical environment
• Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience
• Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care
• Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values
• Listens to and understands internal and external client needs in order to act and address
• Committed to personal excellence and understands how daily work contributes to center operation
• Holds self and others accountable. Willing and able to assist others in order to achieve results

Qualifications

• Graduate of an accredited Nurse Practitioner or Physician Assistant program or passed the Physician Assistant National Certifying Examination (PANCE)
• CURRENT LICENSED NURSE PRACTITIONER OR PHYSICIAN ASSISTANT IN THE STATE WHERE EMPLOYED AND IN ACCORDANCE WITH STATE LAWS OF PRACTICE AND MUST MAINTAIN THE WORK STATE NURSE PRACTITIONER OR PHYSICIAN ASSISTANT LICENSURE THROUGHOUT THE COURSE OF EMPLOYMENT
• DEA REGISTRATION IN PENNSYLVANIA
• CMS ENROLLED OR ABLE TO BE BEFORE DATE OF HIRE
• DOT/FMCSA CERTIFIED OR ABLE TO BE BEFORE DATE OF HIRE