Clinical Manager of Patient Services

Key Responsibilities

• Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
• Coach and develop liaison team and instill Shields culture at health system partner site
• Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
• Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
• Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
• Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
• Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
• Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
• Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
• Provide performance updates to Shields leadership team
• Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
• Provides subject matter expertise to hospitals and clinics within their span of control
• Other duties as assigned

  Requirements

  • Doctor of Pharmacy (PharmD), RPh or BS in Pharmacy required with a minimum of 2 years supervisory/management experience preferred
  • Experience as a licensed pharmacist in a healthcare setting is required
  • 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
  • Experience in a pharmacy or healthcare setting is required
  • Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
  • Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
  • Possess strong organizational skills is a must
  • Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
  • Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information
  • Motivates and inspires Results orientation Relationship builder Collaborative, team player A passion to help people Drive to succeed
  • Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms