CLINICAL MANAGER IDD

About the Role

This position is for the Clinical Manager at Womanspace Empower and Womanspace Philadelphia, a residential drug and alcohol treatment program serving the transgender and gender expansive community. The Clinical Manager oversees clinical programming, daily operations, compliance with HR and clinical charting, and provides on-call support. The role ensures RHD values and trauma-informed care are reflected in the program, maintains census, oversees billing and budget, and manages authorizations for fee-for-service funding. The program operates at a 3.5 level of care using the ASAM (American Society of Addiction Medicine) tool to meet criteria for admission and ongoing treatment.

The Clinical Manager is responsible for maintaining program visibility with community stakeholders, continuing partnerships with LGBTQIA+ organizations, and ensuring the program’s presence in the community. Strong knowledge and understanding of substance use and transgender/gender expansive care, including respect for pronouns, is essential. Experience with grant writing is a plus but not required.

Responsibilities

• Oversee and coordinate all in-house clinical services, including individual and group therapy.
• Oversee PIR (Pre-Intake Review) assessment and evaluation process, ensuring completion and accuracy of clinical documentation.
• Perform case consultations with internal and external professionals to assess participant quality of care, progress, and service integrity.
• Continuously assess the effectiveness of treatment interventions.
• Audit progress notes and oversee data entry of notes and documentation into required systems (e.g., RHD Electronic Health Record, CBH databases).
• Serve as the primary point of communication and coordination with the Nurse and Psychiatrist.
• Participate in the program referral process, including conducting initial assessments of PIRs while incarcerated or hospitalized.
• Coordinate with the program leadership team on coverage issues and anticipate crises.
• Participate in team meetings and evidence-based practices.
• Ensure compliance with HR, clinical charting, and regulatory standards.
• Maintain census, oversee billing, budget, and fee-for-service authorizations.
• Uphold RHD values and trauma-informed care in all program operations.
• Maintain program visibility through community engagement and partnerships with LGBTQIA+ organizations.

Qualifications

• At least four (4) years of direct care, mental health, and work experience.
• Bachelor’s degree from an accredited university in Psychology, Social Work, Human Services, or a related field, plus 3 years of clinical experience in a health or human service agency, including 1 year working with chemically dependent individuals.
• Master’s degree plus 2 years of experience in a human service agency, preferably in a drug and alcohol setting, is preferred.
• Strong knowledge and understanding of substance use and transgender/gender expansive care, including respect for pronouns.
• Familiarity with the needs of the homeless population.
• Working knowledge of corporate and program policies and procedures.
• Excellent written and oral communication skills.
• Ability to manage multiple tasks or projects and demonstrate strong problem-solving and conflict resolution skills.
• Basic working knowledge of Microsoft Office programs.
• Valid driver’s license and ability to operate a vehicle.
• Ability to carry out duties without direct supervision.
• Subject to employment screenings, including PA State Criminal History and FBI clearance, if applicable.
• Must be 21 years of age or older.

Skills

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.

Physical Demands and Working Conditions

• Ability to meet physical requirements of the job, including:
  • Sitting at a meeting table or desk for extended periods.
  • Lifting 50 lbs or more.
  • Reaching, bending, standing, stooping, twisting, and climbing steps.
  • Driving a vehicle.
• Must maintain and abide by OSHA requirements, fire and safety policies, fiscal/office/HR personnel policies, and HIPAA policies.
• Attends all required and scheduled trainings and meetings.
• Environment includes modern, well-lit office facilities in multiple locations with access to elevators and multiple levels of stairs.
• Knowledge of accident, health hazard, and security protocols, including Bloodborne Pathogens, Right to Know, HIPAA, Security Acts, and Fire & Safety.

• Vehicle Requirements: Current driver’s license, vehicle registration, and a functional vehicle.
• Equipment Operations: Proficiency with telephone (cellular/multi-line), calculator, copier, fax, and computer.
• Computer Software Applications: Knowledge of office software programs and required databases (e.g., RHD Electronic Health Record).