Clinical Manager (Hybrid)

About the role

The Clinical Manager serves as a key clinical leader supporting the delivery of high-quality behavioral health services across EMC Behavioral Health. This role provides clinical supervision, quality assurance oversight, compliance leadership, staff development, and operational support across EMC locations.

EMC is committed to developing future leaders. This role offers exposure to clinical operations, case management oversight, quality management, compliance, supervision, and organizational leadership. High-performing team members may be considered for advancement as the organization continues to grow.

Responsibilities

• Provide clinical supervision and leadership to assigned clinical staff.
• Oversee and support case management operations, ensuring QMHP-CS supervised services meet documentation, supervision, and compliance standards (TCM, BIRP/CM note quality, service authorization alignment).
• Partner with the Case Manager Supervisor on case review, staff development, and case management quality assurance.
• Support quality assurance, documentation reviews, and audit readiness across both clinical and case management functions.
• Assist with implementation of policies, procedures, and clinical best practices.
• Provide consultation on complex clinical and case management situations, risk management, and level-of-care decisions.
• Collaborate with the Operations Manager to improve client access, scheduling, intake processes, and workflow efficiency.
• Monitor operational and clinical performance indicators and recommend process improvements.
• Support onboarding, training, coaching, and performance development of clinical and case management staff.
• Participate in interdisciplinary meetings, compliance reviews, and organizational initiatives.
• Assist leadership in maintaining compliance with HHSC, DFPS, MCO, TRR, TAC, HIPAA, and related requirements.
• Support crisis response and incident review processes.
• Maintain active licensure and clinical competency through continuing education and supervision practice.

Qualifications

The minimum qualifications for this role include a Master’s degree in Counseling, Social Work, Psychology, or related behavioral health field, and an active Texas LPC-S, LCSW-S, or LMFT-S license in good standing.

• Minimum of 3 years post-licensure behavioral health experience, including direct clinical work in community mental health, Medicaid-funded, or similarly underserved care settings.
• Experience supervising clinicians or leading clinical teams.
• Working knowledge of case management/TCM service delivery and QMHP-CS supervision requirements.
• Knowledge of Medicaid, MCO, and behavioral health compliance requirements.

Preferred qualifications include direct experience supervising or coordinating with case management/QMHP-CS staff, operational leadership or clinic operations experience, and experience participating in audits, compliance reviews, and quality improvement initiatives.

Benefits

• Group Health insurance options for full-time employees, both employee and employer paid.
• Paid Time Off.
• Retirement Savings.

Work Environment

The physical demands of this role include the ability to stand, sit, type, and view a computer screen for extended periods of time, as well as the ability to lift up to 30lbs. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.