Clinical Manager, Home Health

About Us

VNA Health is dedicated to revolutionizing healthcare through compassion and innovation, aiming to prioritize the well-being of every individual served. We strive to empower our employees to make a meaningful impact in the lives of our patients and communities, fostering positive change within the healthcare sector.

JOB DESCRIPTION SUMMARY

The Clinical Manager oversees the provision of an interdisciplinary team, reviews referrals and patient information, assigns and coordinates patient care, monitors nursing and rehabilitation team schedules, and ensures compliance with state and federal regulations. They also collaborate with the team to improve care processes and resolve patient and physician complaints.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Oversees Provision of an Interdisciplinary Team
• Reviews referral and available patient information related to case, including disciplines required, to determine home health needs.
• Responsible for making patient and personnel assignments and collaborating with scheduling to assign appropriate clinicians to each case.
• Responsible for coordinating patient care.
• Reviews and evaluates each case by reviewing the services provided by clinicians, instructs and guides clinicians to promote more effective performance and delivery of quality home health services, and is available at all times during operating hours to assist clinicians as appropriate.
• Makes sure nursing and rehabilitation team schedules, patient care, patient outcomes, patient needs, and desired outcomes are monitored and produced.
• Monitors compliance to frequency and duration and treatment orders on patient care plan or per MD orders.
• Makes sure the order process is validated for timely printing of all physician orders.
• Makes sure daily, weekly, and monthly reports for department efficiency, compliance, and quality of care are produced.
• Works with agency Director to achieve pillar goals.
• Makes sure weekly 'one-on-one' case management reviews and updates are conducted.
• Runs NetSmart Assignment Report and SHP report for each review.
• Makes sure lab values for team patients are monitored and reported to physicians and case managers.
• Documents findings and actions in patient clinical records.
• Makes sure start of care review, 485 review, and resumption of care, transfer, and discharge reviews are conducted for assigned team.
• Makes sure telehealth patient work flows are established and monitored.
• Maintains procedures, protocols, processes, and communication that facilitate team collaboration, effectiveness of nursing practice, and adherence to standards of practice.
• Researches "best practices" to assure most current nursing practice is promoted for optimum patient outcomes.
• Resolves patient and physician complaints.
• Knowledgeable of state, federal, local, rules and regulations; Title XXII standards and accreditation regulations for the delivery of home health services.
• Able to prioritize and facilitate interventions that effectively solve or prevent problems related to system delivery and day-to-day care.
• Maintains staffing and productivity guidelines.
• Sets patient visits for per diem and part-time RN and HHA staff according to staff competency and patient needs to provide quality home care.
• Participates in on-call duties as defined by the on-call policy, ensuring that a clinical manager is always available during all operating hours.
• Participates actively in quality management program.
• Performs other duties and activities as delegated by the Director of Home Health.

Team Conference/Meetings

• Ensures that cases in assigned team have monthly coordination done.
• Leads Team case conference to facilitate coordination of care and assures that patient needs are continually being assessed.
• Initiates conference with management regarding any questions about individual eligibility for services.
• Attends case conference meetings with clinical personnel to facilitate coordination of care, assures use of SBAR.
• Facilitates monthly team meetings to inform, update information and discuss team and management operational issues.
• Oversees bi-weekly payroll.

Personnel Management

• Participates in the screening and interviewing process of new organization personnel and makes recommendations for employment of individuals.
• Oversees the orientation of new home health clinical personnel.
• Ensures initial and annual competencies are completed.
• Develops and implements a preceptor and/or mentoring environment for home health clinical staff.
• Selects preceptors/mentors based on identified criteria and evaluates their effectiveness during and at the completion of the mentoring process.
• Completes employee performance evaluations on probationary and annual basis through provision of supervised Home Health visits.
• Counsels and/or disciplines employees in a timely, confidential manner.
• Encourages employee problem-solving, conflict resolution, and improved performance.
• Seeks appropriate guidance and direction for difficult disciplinary situations.