Clinical Manager - Behavioral Health Inpatient - Day

About the Role

Supports the Nurse Manager by directing and guiding professional and support staff on a single nursing care unit with shift responsibility.

Responsibilities

• Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness, and a positive attitude toward all customers.
• Maintains confidentiality.
• Demonstrates dependability, including attendance and punctuality.
• Takes initiative and ownership of issues.
• Displays a professional demeanor and represents the hospital positively.
• Builds compassionate working relationships with patients and families.
• Assumes personal responsibility for two-way communication.
• Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers, and the community.
• Supports coworkers, initiatives, and a patient and family centered philosophy; collaborates and assists others.
• Works to continuously improve work environment and processes (Performance Improvement).
• Demonstrates a patient and family centered focus when considering or developing improvement solutions.
• Embraces and facilitates change with willingness and enthusiasm.
• Develops self and others; supports a learning environment; leads by example.
• Encourages patients and families to provide feedback and suggestions for improvement.
• Develops working relationships critical to the organization, including with patients, families, coworkers, other departments, physicians/providers, and the community.
• Encourages others by providing recognition and support.
• Improves employee and organizational performance by removing roadblocks and empowering staff to take ownership and be self-directed.
• Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees in achieving performance standards.
• Thinks critically; utilizes sound judgment; promptly reports potential risks.
• Maintains up-to-date knowledge of area of specialty, healthcare trends, and populations served.
• Maintains a level of computer literacy appropriate to the role.
• Meets and maintains all unit-specific and organizational skills/competencies, certifications/licensures as required.
• Completes hospital-required reviews (e.g., HIPAA, safety, health screening, care concerns) as assigned.
• Adheres to National Patient Safety Goals.
• Completes required reports (e.g., PI Dashboards, benchmarks) on time.
• Ensures 100% of employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation where applicable.
• Completes 100% of employee evaluations on time in a thoughtful and constructive manner.
• Displays ability and skill in budget development, monitoring, and remaining within budgetary limits; flexes costs downward when necessary, especially when scheduling and monitoring hours worked.
• Evaluates operations from a workflow perspective and responds appropriately; redesigns processes per customer needs and competitive benchmarks.
• Utilizes appropriate mechanisms to solve problems and resolve conflict; directs staff to do the same.
• Attends and actively participates/leads unit-based meetings; serves on Department of Patient Services committees and/or task forces as requested.
• Keeps Director updated regarding unit, personnel, and patient activities.
• Demonstrates flexibility in response to role changes necessitated by unit activity, organizational change, and future direction.
• Works with staff to improve ownership of their practice, process, and performance.
• Acts as an effective resource for staff and demonstrates leadership through clinical practice, coaching, supervision, teaching, and professional attitudes and behaviors.
• Advocates to ensure that goals and expected outcomes for patient care are set mutually with the patient and pertinent others.
• Facilitates student experiences through cooperation and collaboration with faculty.
• Responds appropriately to emergency situations.
• Fosters a practice environment that supports interdisciplinary collaboration.
• Self-schedules to maximize effectiveness.
• Collaborates with staff to eliminate hospital-acquired conditions, including falls, pressure injuries, and C. Diff.
• Collaborates with staff to minimize overall patient harm.
• (Family Birthing Services only) Collaborates with staff to identify, address, and decrease the rate of Post-Partum Hemorrhage.
• (Behavioral Health Services Inpatient only) Attains specified outcomes for Hospital-Based Inpatient Psychiatric Services (HBIPS) core measures.
• Performs other related duties as identified.
• Supports and meets the values and standards of WellSpan Health’s compliance and privacy programs.

Requirements

• Diploma in Nursing (required).
• Bachelor’s Degree in Nursing (required within 36 months of hire).
• Less than 1 year of work experience applying customer service behaviors and communication skills (required).
• 2 years of acute care experience in area of specialty (preferred).
• 2 years of management and leadership experience (preferred).

Qualifications

• Licensed Registered Nurse (upon hire, required) or Registered Nurse Multi-State License (upon hire, required).
• Basic Life Support certification (upon hire, required).
• ACLS certification (upon hire, required for ICU, CCU, IMCU, SDS, PACU, PAT, Pain Services, ETU).
• PALS certification (upon hire, required for PACU, Pediatrics).
• NRP certification (upon hire, required for Perinatal).
• Ongoing continuing education, particularly in area of expertise and leadership (upon hire, required).

Skills

• Core Values: Integrity, Compassion, Excellence, Service.
• Annual health screening with infection control and bloodborne pathogens education.
• Safety awareness: Hospital fire, safety, and disaster procedures.
• Confidentiality: Maintains employee and patient confidentiality.
• Attendance: Regular attendance is an essential function of the position.
• Character: Attitude, integrity, role modeling.
• Job Performance: Results orientation, customer focus, decision making, awareness.
• Interpersonal Skills: Communication, relationship-building, team player, celebration.
• Innovation: Breakthrough thinking, knowledge-building/sharing, coaching/empowering, system vision and management.