Clinical Manager

About the role

The Center Administrator is responsible for managing the operations of an urgent care clinic and all non-physician clinic staff. The Center Administrator must ensure the quality of patient care, the maintenance of clinic building and supplies, and that complete and accurate charges are attributed to each patient.

Responsibilities

• Create, maintain, and adjust work schedules to ensure optimal staffing across functional areas within clinic.
• Supervise, evaluate, and discipline non-physician staff as appropriate.
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations.
• Ensure employees are adequately trained to perform their assigned duties safely and correctly.
• Monitor clinic activity and patient flow to ensure efficient and effective patient care.
• Ensure that medical care is delivered in accordance with physician instructions.
• Investigate and resolve patient and staff complaints, referring issues to others as needed.
• Oversee compliance with front office procedures and ensure accuracy of financial transactions.
• Maintain the cleanliness of the facility through use of clinic staff and other support staff.
• Maintain adequate stock of clinic supplies and place orders for inventory when necessary.
• Develop strategies to increase market awareness of urgent care and occupational health services in the local area.
• Coordinate and oversee one (1) community event per month to attract new patients and bring awareness to the clinic.
• Represent the company through calling on local businesses, medical practices, presentations, or industry events and assume full accountability for the ongoing management of these opportunities.
• Interview and recommend candidates for hire for front office medical receptionist, medical assistant, x-ray technician, etc.
• Participate in team meetings with other clinic managers.
• Other duties and responsibilities as assigned.

Qualifications

• Four-year college degree preferred
• Minimum of two years' experience working in a supervisory role in a medical office
• Computer proficiency
• Demonstrated skills in written, verbal and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.)
• Understanding of revenue cycle management

Physical demands

• Ability to speak clearly, hear clearly, close vision
• Ability to stand for extended periods
• Ability to reach and bend
• Periodic lifting and moving of items of no more than ten (10) pounds
• Walking

Work environment

• Working in an indoor healthcare environment
• Working with a moderate noise level
• Working with a potential exposure to bloodborne pathogens and diseases with a requirement to wear appropriate PPE (e.g. gloves, masks, etc.)

Benefits

Available for full-time employees only:

• Medical
• Dental
• Vision
• 401(k)
• Life/AD&D
• STD
• LTD