Clinical Manager

About the role

The program administrator functions as a liaison between the Chief Executive Officer and clinical team as well as other departments, clients/patients, family, alumni, ancillary providers, licensure board personnel, community resources and referral sources. Provides daily supervision of regulatory requirements of case managers, admissions/discharge team, Family Program Therapists, and documented services of ancillary providers.

Responsibilities

• Oversees day-to-day operations of the program in relation to clinical programming, staff schedules, case management, admissions, discharges, therapy and provision of ancillary services
• Oversees and ensures quality assurance standards for all said activities as required by state regulations for the level of care provided
• Directly assists clinical staff with training/education and skills to prevent AMA's and early discharges
• Trains all supervised staff on program policies and procedures and ensures consistent implementation of policies and procedures
• Evaluates house staff morale and responds to concerns
• Assists in all staff ongoing training and development
• Manages supervised staff conferences, and attendance
• Tracks and verifies timely and accurate compliance with clinical procedures
• Ensures there is adequate staff coverage for all areas of responsibility for PTO, LOA, FMLA, etc.
• Ensures staff caseloads are adequately managed and clients are seen timely
• Monitors/Assures that all clinical treatment meets AAC standards of excellence
• Assures all clinical programming occurs timely and according to program schedule by appropriate staff
• Analyzes long-range planning needs
• Creates and implements clinical programming and staff training
• Responsible and accountable for managing direct reports
• Preparation and presentation of performance evaluations
• Provides objective feedback to employees
• Makes appropriate compensation recommendations, if applicable
• Provides appropriate training for department and hold staff accountable for attending required training
• Holds interviews for vacant positions and makes appropriately selects candidates to fill open positions
• Responsible for recommending and ensuring regulatory staffing patterns & managing annual budget
• Monitors adherence to company and department policies, procedures and practices
• Creates and supports a positive, professional, team-oriented, harassment free work environment by understanding and complying with the company's policies

Requirements

• Fully licensed; LPC, LMFT, LCSW
• Must have SUDS experience
• Two years treatment center experience or equivalent experience in administration and office management in an academic health care setting
• Previous experience as a chemical dependency counselor preferred
• Knowledge of Licensing standards, clinical diagnosis utilizing DSM-IV criteria, treatment planning, ASAM criteria, building relationships with potential and existing ancillary resources in the community, clinical interviewing, and theories of counseling from multiple perspectives including but not limited to family systems, cognitive-behavioral, psychodynamic, Rogerian, and 12 step
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar
• Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings
• Working knowledge of Microsoft Word, Excel, and Outlook
• Prolonged sitting at a desk
• Must be able to lift 15 pounds at a time

Benefits

• Company matching 401K
• Medical, dental, vision and life insurance