Clinical Liaison (RN)

About the Role

The Sales Clinical Liaison acts as a patient advocate throughout the referral and admission process, ensuring patients are guided to the most appropriate level of care. This role requires a Registered Nurse (RN) or an individual with an advanced clinical degree.

How You Will Make an Impact

• Business Development & Outreach: Proactively grow the organization by identifying new opportunities, building strong referral relationships, and representing the company in the community.
• Patient & Family Engagement: Act as a trusted, compassionate resource, educating patients and families about hospice services and guiding them through enrollment.
• Communication & Coordination: Strengthen partnerships with healthcare providers, ensure smooth communication between referral sources and clinical teams, and manage timely follow-ups and documentation.
• Market Leadership: Drive awareness and growth by educating stakeholders, analyzing referral trends, staying informed on market dynamics, and positioning the organization as a trusted leader in the community.

Qualifications & Skills

• Strong verbal and written communication skills with ability to engage clinical and non-clinical audiences
• Effective relationship-building skills with referral sources, patients, and interdisciplinary teams
• Customer service–oriented with strong active listening and professionalism
• Ability to educate and influence using a consultative, clinically informed approach
• Working knowledge of medical terminology, healthcare delivery systems, and referral processes
• Familiarity with electronic health records (EHR); hospice and palliative care knowledge preferred
• Strong organizational and time management skills with ability to manage multiple priorities
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Demonstrates initiative, adaptability, and ability to work collaboratively in a team environment
• Associate’s degree in nursing (ADN) or Bachelor of Science in Nursing (BSN)
• Active, unrestricted Registered Nurse (RN) license in the state of practice

Preferred Qualifications

• Knowledge of healthcare referral processes and case management
• Experience with hospice care and understanding of prognostic indicators
• Two (2) years of clinical nursing experience, including case management in a clinical setting