Clinical Leader - Family Tree Hopkinton

About the role

Under the general direction of Practice Leadership and with clinical guidance from Clinical Management, the Ambulatory Clinical Leader serves as a clinical and administrative leader within the ambulatory care setting. This shared leadership role is structured as 50% administrative and 50% direct clinical care, balancing patient care responsibilities with leadership, coaching, and practice management activities. Depending on the assigned department or service line, direct clinical care responsibilities may be delivered through in-person patient care or through remote nursing services, including telephone triage, electronic patient communication, desktop clinical assessment, and care coordination within the Registered Nurse scope of practice. The Ambulatory Clinical Leader provides guidance and mentorship to nursing staff and other clinical team members, ensuring adherence to organizational policies, standardized clinical workflows, and system-wide clinical standards. The Ambulatory Clinical Leader fosters consistent adoption of clinical standards, promotes professional practice excellence, and helps optimize operational efficiency, patient access, and the patient experience while supporting additional clinical and operational responsibilities as defined in collaboration with Practice Leadership and Clinical Management.

Qualifications

Education

• Bachelor degree in Nursing or related field, or Associate Degree in Nursing with commensurate experience outlined below.

Certification, Registration & Licensure

• Current New Hampshire State Registered Nurse license (required).
• Current American Heart Association Basic Life Support for Healthcare Providers certification, or equivalent course credentialed by American Heart Association (required).
• Department-specific certifications per the Management of Mandatory Required Certification, Competencies and Education/Training Policy.

Experience

• Bachelor Degree in Nursing and minimum of three years as a Registered Nurse, or Associate Degree in Nursing and minimum of five years as a Registered Nurse.
• Medical Office Experience preferred.

Responsibilities

• Recruits, retains and develops clinical staff and manages performance.
• Coordinates educational and training programs for all clinical staff.
• Develops and implements clinical protocols and workflows and supervises compliance with regulations required by DNV, OSHA, CLIA and other regulatory bodies.
• Implements clinical processes to maximize quality care, efficiency and productivity.
• Acts as a conduit for department and organizational communication among staff, providers, and others.
• Participates in and supports departmental and organizational change.
• Provides clinical care to patients.
• Documents into the patient electronic medical record.
• Takes responsibility for individual performance goals.
• Provides clinical leadership and performs clinical responsibilities appropriate to the assigned department, which may include direct patient care or remote ambulatory nursing services, including telephone triage, electronic patient communications, desktop clinical assessment, care coordination, and other assigned clinical functions.

Physical Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Material Handling Classification: MEDIUM (Dictionary of Occupational Titles).
• Lifting/Carrying/Pushing/Pulling: Regularly up to 10 lbs; frequently 10–25 lbs; occasionally 20–50 lbs.
• Regularly required: bend, hear, speak.
• Frequently required: kneel, perform activities requiring fine motor skills, reach, sit, squat, walk.
• Occasionally required: climb, repetitive motion, smell, stand.
• Vision abilities: color vision, depth perception, far vision, near vision, peripheral vision.
• Regularly exposed to: bodily fluids.
• Frequently exposed to: airborne pathogens, moving mechanical parts, toxic or caustic chemicals.
• Occasionally exposed to: airborne contaminants, bloodborne pathogens, chemotherapeutic agents, radiation, slippery surfaces.
• Noise level: usually moderate.