Clinical Laboratory Assistant II, Nights

Key Responsibilities

• Receives and accessesions patient samples into the Laboratory Information System.
• Ensures that all codes and information are entered accurately and timely.
• Maintains accurate patient identification and information for billing purposes following departmental procedures.
• Processes (centrifuges, aliquots, and performs other special handling procedures for specimens) and delivers specimens to specific laboratories as required.
• Saves or preserves specimens as needed in refrigerator, freezer, incubator, dry ice, or other storage as appropriate.
• Identifies and resolves specimen integrity issues such as mislabeled specimens, quantity not sufficient (QNS), specimen integrity, incorrect container type, incorrect/incomplete requisitions, etc., and documents all information for quality assurance purposes.
• Processes add-on testing according to departmental procedures.
• May perform waived to moderate complexity testing.
• Answers telephones and responds to customer inquiries and requests.
• May perform waived to moderate complexity as approved by the supervisor in accordance with departmental guidelines.
• Resolves customer complaints/issues and follows through with appropriate documentation.
• Communicates test results, test descriptions, etc. Assures a high level of customer satisfaction by communicating and responding to a variety of internal and external customers in a professional and courteous manner.
• Reviews and acts on test pending list.
• Troubleshoots and solves instrument problems with some assistance from medical laboratory scientists.

Work Experience

• Minimum of two year’s work experience as a Clinical Laboratory Assistant I (CLAI) or equivalent experience in a clinical or hospital setting required.