Clinical Informatics Support Analyst, Clinical Informatics Team, Full Time, Baptist Medical Center Metro Square

Baptist Health is Jacksonville’s only locally governed, faith-based, not-for-profit health system. We care for more patients in Northeast Florida than any other provider and have been ranked as the “most preferred” health system for over 30 years. With 200+ locations and six hospitals, our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children’s Hospital.

About the role

The Clinical Informatics Support Analyst provides technical and user support for clinical information systems to ensure optimal performance and user satisfaction. This role combines healthcare knowledge with IT expertise to bridge the gap between clinical needs and technological solutions. Strong communication skills, problem-solving abilities, and familiarity with electronic health record (EHR) systems are essential.

Responsibilities

• Support end users at all levels across Baptist Health, including ambulatory practices, hospitals, freestanding emergency rooms, and key affiliate partners.
• Ensure end users have a high level of system proficiency and an understanding of system workflows to promote the proper, effective, safe, and efficient use of clinical information systems and equipment.
• Provide training, education, and support that promote best-practice process standardization among ambulatory and hospital providers and staff.
• Monitor EHR adoption to track performance related to patient safety, regulatory, and financial goals.
• Provide on-site and remote user assistance with system navigation, clinical application software troubleshooting, issue escalation, and just-in-time training.
• Participate in an on-call rotation supporting multiple ambulatory clinics, including Metro and other facilities.
• Provide technical and functional support for clinical information systems while minimizing disruption to end users.
• Educate healthcare staff on system functionality and promote the efficient use of clinical tools and workflows.
• Monitor and maintain the accuracy and consistency of clinical data within information systems.
• Collaborate with clinical teams to identify opportunities to improve workflows and align systems with user needs.
• Act as a liaison between clinical teams and IT by escalating and resolving system-related issues promptly.
• Participate in the testing, implementation, and evaluation of software updates and new clinical applications.

Requirements

• 3–5 years of healthcare experience required.
• 1–2 years of Epic experience required.
• System support and troubleshooting experience preferred.
• User training and guidance experience preferred.
• Data integrity and quality assurance experience preferred.
• Workflow analysis and optimization experience preferred.
• Issue escalation and resolution experience preferred.

Qualifications

• High school diploma or related degree required.
• Bachelor of Arts or Bachelor of Science degree preferred.

Primary location: Metro Square