Clinical Informatics Specialist

About the role

At Oak Street Health, the Clinical Informatics Specialist (CIS or Medical Scribe) partners with primary care providers to ensure accurate, specific, and timely clinical documentation, enabling providers to focus on delivering exceptional patient care. This role spans the full patient care journey—from morning huddles to real-time documentation in the exam room and follow-up support. Beyond traditional scribe duties, CISs act as clinical documentation assistants, leveraging expertise in value-based care, chronic condition management, and coding (ICD-10 and CPT) to help close care gaps. Ideal candidates are committed to staying in the role for at least 1–2 years and are well-suited for pre-med students or those pursuing careers in Health Informatics, Public Health, Healthcare Administration, Medical Coding, and related fields.

Responsibilities

• Documenting Patient Encounters (~80%)
  • Join the provider in the exam room to observe patient visits
  • Document structured clinical notes, including history of present illness, assessment, plan, and physical exam
  • Assign appropriate CPT and ICD-10 codes
  • Prepare After Visit Summaries
  • Consult with the provider to ensure accurate and specific documentation
• Clinical Documentation Improvement (~10%)
  • Request and review medical records
  • Use Oak Street’s population health tools to support documentation improvement
  • Prepare for and support Daily Huddles and Clinical Documentation Reviews
  • Consult with providers on documentation opportunities
• Administrative Support (~10%)
  • Place orders and referrals
  • Address tasks and support the care team with additional responsibilities related to clinical documentation
  • Perform other duties as assigned

What We're Looking For

Knowledge

• Knowledge of medical terminology and common medications, either from a pre-medical degree or prior clinical experience [required]
• Prior clinical experience, including shadowing and/or volunteering [strongly preferred]
• Prior scribe or transcription experience [preferred but not required]

Skills

• Advanced listening and communication skills [required]
• Strong computer literacy and ability to learn new technical workflows [required]
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve [required where indicated]

Abilities

• Ability to adapt to new workflows and to quickly learn new concepts and skills [required]
• Ability to type 70+ words per minute [strongly preferred]
• Ability and willingness to take direction and be a member of a team providing patient care, including adapting to the provider’s working style [required]
• Ability to be a self-starter within your role scope
• Excellent job attendance including ability to work in-person in our clinics [required]
• Ability to commit to at least 1 year in role (2+ is ideal) [required]
• Ability to work approximately 40–45 hours per week during clinic hours with predictable hours and break times [required]
• Compliance with hospital and Oak Street Health policies, including HIPAA [required]
• US work authorization [required]

Pay

The typical pay range for this role is $17.00 – $25.65 per hour. The actual base salary will depend on experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay.