Clinical Informatics Specialist (2026-0926)

About the role

The Clinical Informatics Specialist (CIS) provides direct end-user support to clinicians in their use of clinical information systems. The scope of support includes all members of the interdisciplinary care team with a primary focus on clinicians. The CIS role is essential to the success of clinicians' use of the electronic health record (EHR), facilitating optimal use to improve patient care delivery. Clinical support activity includes customizing/creating content within the EHR, working as a liaison with operational leaders, and delivering training, enhancement education, coaching, customer service and problem solving. The CIS role is pivotal in working with clinical, operational, and IT leaders to analyze, plan, implement and optimize clinical information systems that ultimately improve the quality of care while supporting administrative needs and providing an improved patient experience.

Location: VMC Main Campus, Renton, WA. Department: Clinical Informatics. Shift: Days. Type: Full Time. FTE: 1. Hours: Monday-Friday, 7:30 am to 4:00 pm or as needed to support departmental needs.

Responsibilities

• Provide direct end-user support to clinicians in their use of Epic and other clinical information systems.
• Assist clinicians in gaining & maintaining competency in the use of clinical information systems.
• Develop and present education to clinicians via seminars, individual sessions and training materials regarding documentation, regulations, opportunities and chart audit findings.
• Ensure that education content delivered is consistent with Valley Medical Center policies regarding clinical information system usage.
• Assist in coordinating communication regarding future clinical information system changes, upgrades and downtimes to clinical users.
• Provide input into development of user training.
• Assist with the development of training materials and periodically delivers training.
• Triage issues appropriately.
• Demonstrate willingness to assist clinicians and follow up on previous interactions to ensure the issue has been resolved.
• Recommend procedures and innovative solutions to enhance efficient & productive use of clinical information systems.
• Identify problems with equipment and/or software and effectively communicates the issue to the appropriate IT staff.
• Identify barriers to completion of documentation goals with appropriate interventions.
• Demonstrate focused and active listening to clinicians' concerns.
• Utilize expert communication skills, change theory, problem solving strategies and knowledge of resources to create a learning and supportive environment.
• Capture clinician's suggested clinical system improvements and communicates suggestions to appropriate resources.
• Act as an agent of change, assisting clinicians with the dynamic nature of clinical information systems.
• Assist staff to incorporate clinical information systems into their daily clinical practice in a meaningful way.
• Demonstrate "Patients Are First" service skills (example: AIDET).
• Establish and maintain effective relationships with healthcare team members.