Clinical Informatics Operations Manager & Trainer - Los Angeles

Responsibilities

• Support ongoing usage of the athenaOne EHR and other clinical and non-clinical tools used by our team
• Monitor system performance, ensure data integrity, and troubleshoot technical issues
• Set-up new employees on clinical systems and configure EHR as needed to meet clinical workflows
• Proactively identify potential areas of improvement in both EHR and clinical systems, and partner with stakeholders to design ways to implement them
• Collaborate with both the Informatics, IT, and Clinical teams to integrate systems efficiently and to optimize workflows
• On-site one-on-one and group training sessions to users of clinical systems
• Develop job-aids and training materials to support various workflows and tools used by clinical users
• Travel to various locations to support onboarding new staff, training existing staff and provide additional on-site support as needed (Up to 50% domestic travel)
• Contribute a knowledge base to support users such as FAQ, job aids, etc.

Qualifications

• 5+ years of EHR and clinical systems experience in development, implementation, training or support
• Experience with electronic health records, clinical documentation, and workflows preferred
• AthenaOne experience preferred
• 5+ years of on-site and remote support and hands-on training
• 3-5 years experience in developing training materials
• Experience working directly with clinical staff
• 4 - 5 days on-site at the office required; primary office located in Beverly Hills, LA; up to 50% travel
• Understanding of healthcare regulations, interoperability standards, and IT best practices
• Bachelor's degree

Soft Skills

• Excellent oral and written communication skills and interpersonal abilities to liaise with stakeholders and train staff and clinical teams
• Critical thinking, problem-solving, and project management skills to address operational challenges