Clinical Informatics and Support Specialist

Reports to the Clinical Services Director and provides supervision to EHR Support Staff.

About the Role

Serves as practice coordinator for health information systems and clinical mentor. This is an on-site position located throughout Lee County, requiring independent travel between offices.

Responsibilities

• Maintains health informatics applications and procedures.
• Reviews, evaluates, and implements user requests for health informatics systems.
• Implements and tests updates, enhancements, and new releases.
• Analyzes problems, determines causes, and initiates corrective action.
• Supports and implements Artificial Intelligence (AI) tools and innovations.
• Provides new provider training and support, as well as new hire orientation training.
• Delivers in-service and continuing education on software and hardware to users.
• Coordinates new software applications with user departments.
• Maintains working knowledge of all health informatics software modules and troubleshoots hardware issues.
• Takes independent action to correct problems encountered during systems operations within authority level.
• Coordinates the Medical Assistant Apprentice program, including candidate selection, rotation assignment, training, support, and liaison with online instructors, while acting as clinic mentor.
• Enhances patient care through high-level interaction with clinical staff.
• Shares on-call duties with other Information Services team members.
• Implements new initiatives.
• Works independently while collaborating with team members to maintain cooperative working relationships with providers and staff.
• Attends required meetings and participates in committees as requested.
• Maintains patient confidentiality and protected health information (PHI) in compliance with HIPAA.
• May interpret for bilingual staff if needed, provided the employee speaks the required language and is available.
• Performs related work as required.

Requirements

• Associate’s degree in computer science or a related field preferred.
• Two or more years of computer experience.
• Possession of a State License in nursing (or equivalent qualifications).
• Good interpersonal, written, and verbal communication skills.
• Ability to work with limited supervision, think logically, and analyze problems.
• Strong time management and initiative in completing assignments and projects.
• General knowledge of data processing design and techniques.

Physical Demands

• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
• Frequent mobility and/or sitting for extended periods.
• Occasional lifting and carrying of items up to 50 pounds.
• Normal range of vision and hearing.
• Ability to work under stressful conditions or irregular hours.