Clinical Guest Coordinator

About the role

This position provides efficient, quality-oriented customer service duties through greeting and patient interactions, information requests, scheduling patients and coordinating services. It also involves educating patients on visit expectations, insurance benefits/information, and financial responsibilities.

Responsibilities

• Greet individuals entering the premises.
• Provide directions, answer questions, and meet a variety of customer service needs.
• Display a caring and courteous attitude and represent the clinic in a positive manner.
• Exercise flexibility and excellent customer service.
• Perform receptionist duties including signing patients in, collecting co-pays, taking new referral information, faxing information, handling phone calls, computer operations, email etiquette, and assisting others as needed to ensure patient safety and comfort.
• Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
• Log information on calls received, where required, and maintain detailed and accurate records.
• Cooperate with all staff to achieve goals and to maintain good employee relations, interdepartmental relations, and public relations.
• Provide prospective patients with clinic information to be an advocate of clinic therapists and services to persuade patients to choose our therapists for therapy services.
• Schedule patient for clinics and make reminder calls.
• Receive referrals from a variety of sources, complete appropriate paperwork, contact physicians for required orders and medical records, maintain referral logs, and distribute to appropriate parties.
• Input patient and insurance data into the computer.
• Type and word-process various documents and electronic information.
• Create financial and statistical tools and reports using spreadsheets, TrackVia, etc.
• Manage, organize, and update relevant data using database applications.
• Analyze and interpret financial statistics and other data and produce relevant reports.
• Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service to connecting groups.
• Interpret instructions and issues arising, and implement actions according to policies and procedures.
• Arrange and participate in meetings, conferences, and project team activities.
• Maintain regular consistent and professional attendance, punctuality, and personal appearance.
• Manage clinician scheduling to ensure optimal scheduling for clinic to achieve Quality Index Minimal Productivity Standards (QIMPS).
• Manage point of service collections (co-pays, co-insurances, deductibles, self-pay).
• Proactively identify ways to improve job function and collaborate with supervisor and team members to implement improvements.
• Maintain excellent working relationships with the medical professionals and other health-related facilities and organizations.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Demonstrate and understand the importance of and respect for the rights, confidentiality, dignity, and individuality of each patient in all interactions.
• Demonstrate honesty and integrity always in the care and use of patient and clinic property.
• Demonstrate respect for co-workers and respond to needs of patients by complying with clinic policies.
• Demonstrate satisfactory level of interpersonal skills to interact and deal tactfully with facility staff, administration, patients, families, customers, vendors, and government agencies.

Requirements

• High School Diploma
• Knowledgeable of basic computer operations
• Excellent organization and customer service skills
• Minimum of one year office experience in a medical setting preferred
• Ability to project a professional image (maintains patient confidentiality and strong sense of ethics)
• Ability to communicate and collaborate with a variety of teams and individuals
• Working knowledge and ability to apply professional standards in job situations
• Strong organizational, prioritizing, and analytical skills
• Strong customer service orientation
• Ability to make independent decisions when circumstances warrant
• Working knowledge of personal computer and software applications used in job functions