Clinical Forms Manager

About the role

The Clinical Forms Manager at HealthMark Group is responsible for overseeing the processes related to Disability/FMLA forms, including the completion of Short Term, Long Term, and Family and Medical Leave paperwork for patients seeking short-term leave from work. This role involves managing a team of Clinical Forms Completion Specialists and Quality Control Specialists, ensuring timely turnaround times and maintaining high standards of accuracy.

Responsibilities

• Lead, coach, and develop a team of Clinical Forms Completion Specialists and Quality Control Specialists to meet productivity, TAT, and quality goals.
• Maintain a 72-hour TAT across 80% of all forms on managed teams.
• Maintain a 2.5 form per hour KPI inclusive of all team hours (inclusive of leads, managers, and support staff).
• Monitor lead and team metrics and KPIs, addressing performance gaps in real time.
• Contribute to a culture of accountability, teamwork, collaboration, and continuous improvement across the department.
• Manage resources to ensure coverage for any teams that are shorthanded or those that need assistance to complete work.
• Organize and drive time management strategies across teams.
• Partner with the Director to identify process improvement opportunities.
• Reports weekly to the department Director.
• Maintains schedule of leads/team meetings.
• Manages client relationships by communicating with clients when needed.
• Reports personnel issues to the Director.
• Develops and enforces Performance Improvement Plans (PIPs) for leads/team members when needed.
• Provides ongoing feedback, conducts performance reviews, and manages individual development plans.
• Resolves employee issues with assistance and guidance from HR.
• Works with IT to ensure all team members have access to client EMRs/computer systems.

Requirements

• 2+ years of experience in healthcare operations, forms completion, or audit leadership role, preferred.
• Proven experience managing a remote or hybrid team is a plus.
• EMR experience, preferred.
• Previous lead/supervisor experience required.
• Strong organizational skills and communication skills (written and verbal).
• Exceptional attention to detail and accuracy.
• Customer-oriented and maintains a professional disposition.
• Proficiency in Microsoft Office and other relevant software platforms.
• Ability to handle sensitive information with discretion.
• Driven to complete tasks in a timely manner while multi-tasking.

Skills

• Strong organizational skills and communication skills (written and verbal).
• Exceptional attention to detail and accuracy.
• Customer-oriented and maintains a professional disposition.
• Proficiency in Microsoft Office and other relevant software platforms.
• Ability to handle sensitive information with discretion.
• Driven to complete tasks in a timely manner while multi-tasking.

Benefits

HealthMark Group offers a competitive compensation package commensurate with experience.

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time position.