Clinical Excellence Manager (Boston, MA)

This role is based in the Boston, MA area and supports customers throughout New England.

About the Company

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high-performing team, obsessed with progress, in an atmosphere brimming with transformative opportunities. The heart of our mission is pioneering groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not someday.

At Outset, we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology to reduce the cost and complexity of dialysis. FDA cleared for use across care settings—from the hospital to the clinic to the home—the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care and empowering patients to take control of their lives and get back to enjoying the things they love.

About the Role

The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System and Outset Medical. This role serves as the point person for customer engagement and supports the identification of opportunities for customer facility or regional expansion, clinical education programs, training needs, and additional capital.

The Clinical Excellence Manager leads the assimilation and communication of all relevant Outset data relative to the customer experience through Clinical Business Reviews (CBRs) and regular site visits with customer nurse leadership. They partner in identifying care quality and efficiency improvements and work directly with the Chief Nursing and Chief Medical Officers, as well as other cross-functional partners, to develop and execute CBRs for all assigned accounts. The goal is to drive achievement of customer-identified quality and program metrics to ensure excellence in customer success.

Responsibilities

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution.
• Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments.
• Delivers clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program.
• Prepares for and participates in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders.
• Conducts regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance.
• Actively engages with case management and discharge planning to enhance patient flow and throughput as appropriate.
• Partners with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs.
• Participates in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners.
• Ensures all assigned customers have sufficient consumable inventory to ensure treatment continuity and drives workflow efficiency improvement to drive utilization.
• Reviews, revises, and refines programmatic offerings utilizing the latest research and best practices.
• Maintains working knowledge of Outset products, clinical programs, policies and procedures, and applies this knowledge consistently through customer interactions.

Core Competencies

• Strategic thinking
• Leadership
• Relationship building
• Decision making
• Prioritization
• Communication
• Talent development
• Timely execution
• Business acumen

Requirements

• Bachelor's degree in nursing.
• 2+ years of dialysis experience or related field.
• Knowledge of compliance regulations and standards.
• Strong communication and leadership skills.
• Familiarity with developing a business plan and ROI.
• Familiarity with the health system accreditation process.
• Process and quality improvement background.
• Competency in translating data and analytics into action plans.
• Ambition to leverage clinical expertise to advance business objectives.
• Enthusiasm, ambition, and a strong work ethic.
• Ability to excel in a high-energy, fast-paced environment.
• Detail-oriented with excellent analytical and problem-solving skills.
• Ability to thrive in a collaborative, cross-functional work environment.
• Sense of urgency, ability to work effectively under pressure, and multitasking skills.
• Goal-oriented and committed to driving initiatives to resolution.
• Excellent interpersonal skills with the ability to persuade decision-makers.
• Strong work ethic as an individual and on a team.
• Working knowledge of Word, Excel, and PowerPoint applications.
• Willingness to travel extensively (up to 75%).

Qualifications (Preferred)

• Home Hemodialysis experience strongly preferred.
• Direct patient care experience preferred.
• Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred.
• National nursing certification preferred.
• Nursing leadership experience preferred.
• BLS & ACLS required. If not upon hire, within the first six months.