Clinical Excellence Manager

About the role

The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System and Outset Medical. The role serves as the point person for customer engagement and supports the identification of opportunities for customer facility or regional expansion, clinical education programs, training needs, and additional capital.

Responsibilities

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution.
• Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments.
• Delivers clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program.
• Prepares for and participates in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders.
• Conducts regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance.
• Actively engages with case management and discharge planning to enhance patient flow and throughput as appropriate.
• PARTNER WITH SALES, SERVICE, CLINICAL, MARKETING, AND OTHER INTERNAL TEAMS TO SUPPORT COORDINATED CUSTOMER EXECUTION AND ADDRESS CUSTOMER NEEDS.
• PARTICIPATE IN INTERNAL ESCALATION PROCESSES WHEN CUSTOMER ISSUES ARISE, SUPPORTING INVESTIGATION, COMMUNICATION, AND RESOLUTION IN COLLABORATION WITH INTERNAL PARTNERS.
• ENSURES ALL ASSIGNED CUSTOMERS HAVE SUFFICIENT CONSUMABLE INVENTORY TO ENSURE TREATMENT CONTINUITY AND DRIVES WORKFLOW EFFICIENCY IMPROVEMENT TO DRIVE UTILIZATION.
• REVIEW, REVISE, AND REFINE PROGRAMMATIC OFFERINGS UTILIZING THE LATEST RESEARCH AND BEST PRACTICES.
• Maintain working knowledge of Outset products, clinical programs, policies and procedures, and apply this knowledge consistently through customer interactions.

Qualifications

• Bachelor's degree in nursing.
• 2+ years of dialysis experience or related field.
• Knowledge in compliance regulations and standards.
• Strong communication and leadership skills.
• Familiar with developing a business plan and ROI.
• Familiar with the health system accreditation process.
• Familiar with process and quality improvement background.
• Competent in translating data and analytics into action plans.
• Ambition to leverage clinical expertise to advance the business objectives.
• Display enthusiasm, ambition, and a strong work ethic.
• Must show ability to excel in a high-energy, fast-paced environment.
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task.
• Must be goal-oriented and committed to driving initiatives to resolution.
• Excellent interpersonal skills with the ability to persuade decision makers.
• Strong work ethic as an individual and on a team.
• Working knowledge of Word, Excel, and PowerPoint applications.
• Must be willing to travel extensively (up to 75%).

Benefits

At Outset Medical, we offer a competitive salary range of $107,000 - $145,000 USD, along with comprehensive benefits including health insurance, retirement plans, and paid time off.

Pay

$107,000 - $145,000 USD

Schedule

Full-time position with remote work options available.

Company Culture

At Outset Medical, we believe every person matters. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. We are fueled by the opportunity to give people their lives back, and we believe that it begins with YOU, our future Outsetter.

Contact Information

We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact us immediately at peopleops@outsetmedical.com.

Equal Employment Opportunity Statement

Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.