Clinical Engineering Supervisor

Responsibilities

• Leadership: Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others.
• Motivate others through praise, recognition, and rewards.
• Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible.
• Conduct semi-annual and annual technician performance evaluations.
• Coach and mentor technicians by providing feedback on performance including corrective action of team members.
• Develop others to continuously achieve long and short-term business results.
• Participate in the hiring process of new employees.
• Build and maintain relationships with customers by employing interpersonal and conflict management skills.
• Influence change through recommendations.
• Operations Management: Manage service operations functions, such as service contracts and resources.
• Document the demand labor, demand parts, contracts, in-house labor, and in-house parts.
• Use policies as guides and apply sound judgement in day-to-day activities.
• Answer questions and meet with others to discern the root cause of technological/process problems.
• Manage inventory of shop supplies and database stockroom for accuracy to include an annual inventory.
• Develop service strategies with an outlook of continuous process improvement and provide metrics to TriMedx Central/Corporate Office (CO).
• Participate in Quarterly Value Reviews (QVR’s) and/or system-level reports or meetings.
• Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented.
• Manage site KPI’s (PM’s, WOT’s, Alerts and Regulatory).
• Avoid hands-on service component.

Key Performance Indicator (KPI)

• Performance management
• Expense Management
• Customer Satisfaction
• Associate Engagement

Skills And Experience

• Minimum 2 years’ experience working with biomedical equipment in a clinical engineering environment or other equivalent experience.
• Advanced knowledge of Microsoft Office applications required.
• Possess strong leadership, organizational, and time management skills in effort to make effective decisions.
• Ability to lead, motivate, and develop others.
• Ability to perform basic financial analysis and calculate budgets, revenue, and costs.
• Knowledge of state and federal inspection agencies (TJC, CAP, DNV, and other accrediting bodies).
• Strong written, verbal and presentation communication skills.
• Excellent interpersonal and customer service skills.
• Must lead others, execute company policies, procedures, and strategies, build relationships across one customer base, and mentor Technicians.

Education And Qualifications

• Associate degree or equivalent experience required.
• Electronics related technical discipline or equivalent military training preferred.
• Bachelor's degree or equivalent experience preferred.
• Technical certification such as A+, CBET, CRES, CLES or CCE preferred.