Clinical Donor Program Specialist

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

• Full time
• Shift: Day (United States of America)
• Monday–Friday with some evenings and weekends

Responsibilities

• Provides timely and effective customer relationship management to physician partners and their representatives.
• Identifies and coordinates learning programs for physicians, physician assistants, and advanced registered nurse practitioners to ensure understanding of the donation process and staff roles.
• Leads discussions on Donor Management Goals and engages physician support to optimize lifesaving opportunities.
• Educates and promotes acceptance of Donor Management Orders and Catastrophic Brain Injury Guidelines.
• Engages in onsite support of physicians to provide real-time donation case education and consultation.
• Conducts case follow-up and debriefs with physicians.
• Fosters collaboration, communication, and collegiality with colleagues to fully support the donation process.
• Actively participates in performance improvement management.
• Creates and maintains physician contact lists and profiles.
• Documents all meetings, education programs, and follow-up in the appropriate system.
• Meets regularly with physicians to establish and maintain effective communication regarding the organ and tissue donation process.
• Contributes to the establishment of donation best practices within the service area.
• Other duties as assigned.

Requirements

• Strong communication and interpersonal skills including effective written correspondence, active listening and professional customer service response at all levels. [Required]
• Detail oriented and highly organized with a desire to improve processes, take initiative and solve problems. [Required]
• Excellent critical thinking and analytical skills to confidentially execute reasonable and sound decision making. [Required]
• Proven skilled and competent in using technology-based tools such as personal computers and related software, mobile devices and electronic medical record systems as appropriate for position. [Required]
• Must maintain a valid driver license and have reliable personal automobile to be used with company mileage reimbursement using IRS guidelines. Able to travel within service area. [Required]
• Previous healthcare teaching experience in hospital environment. [Preferred]
• Active participant or leadership role on Critical Care Committee(s). [Preferred]
• Performance Improvement involvement in hospital environment. [Preferred]

Qualifications

• Associate’s degree in business, marketing, communication, middle grade education, biology, life sciences or health-related field. [Required]
• Bachelor’s of Nursing. [Preferred]
• Field of Study in Nursing with three years’ clinical experience in a multi-level healthcare setting in Clinical Nursing. [Preferred]
• Previous experience caring for a deceased organ donor in hospital environment, and/or active participation on a hospital Organ & Tissue Donation Committee. [Preferred]
• Previous experience within organ, tissue and eye donation industry. [Preferred]

Licenses and Certifications

• Acute/Critical Care Clinical Nurse Specialist (CCNS). [Preferred]
• Certified Hospice and Palliative Nurse (CHPN). [Preferred]

Pay

$66,170.74 - $123,073.07

Location

601 E Rollins St, Orlando, Florida 32803

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.