Clinical Development Director, Residential

About the Role

Covenant Case Management Services is seeking a Residential Clinical Development Director to provide executive-level leadership and strategic oversight for the entire residential service line—including Supportive Living, Alternative Family Living (AFL), and Long-Term Care Support (LTCS). In this key role within the Clinical Department, you will oversee the clinical, operational, and financial health of residential services, managing a multidisciplinary team of Qualified Professionals (QPs) and facilities managers to ensure high-quality, person-centered support.

Responsibilities

• Direct and oversee all residential programs (AFL, Supportive Living, and LTCS) to ensure alignment with NC Division of Mental Health, DD, and SAS standards and state regulations.
• Formulate and execute long-term strategic initiatives to enhance service delivery, drive agency growth, and sustain Covenant’s mission.
• Serve as the final point of accountability for program-specific IPP/Individual Support Plans and IDD Waiver compliance across all residential sites.
• Provide direct supervision, mentorship, and performance management for Qualified Professionals (QPs) and the Manager of Supportive Living & Facilities.
• Foster a culture of professional accountability, ensuring teams effectively manage caseloads, charting, quarterly goal reviews, and Medical Record Review findings.
• Oversee recruitment, onboarding, and high-level training to maintain a robust residential leadership pipeline.
• Partner with executive leadership and the CPCO to manage departmental budgets, resource allocations, and facilities requirements.
• Oversee facilities management to guarantee safe, therapeutic, and fully compliant living environments.
• Analyze program metrics and clinical outcomes to identify trends, mitigate risks, and drive continuous process improvements.
• Direct the integration of the Long-Term Care Support (LTCS) framework across all residential divisions to establish a standardized culture of excellence.
• Oversee comprehensive learning plans and competency-based training, ensuring 100% compliance with required certifications (CPR/First Aid, state mandates).
• Lead the department’s response to audits, critical incidents, and quality improvement initiatives to maintain a "survey-ready" status at all times.
• Collaborate with the CQO and Supported Living Manager to meet operational standards for annual Medicare and Innovations licensure.
• Act as a senior liaison between Covenant, state regulatory bodies, community partners, and families.
• Champion systemic improvements in residential care across high-level clinical and professional forums.
• Support cross-functional operations by assisting colleagues during peak periods, supporting data ethics and privacy compliance, and driving employee engagement initiatives (DEI, onboarding, recognition).

Requirements

Education & Certification

• Bachelor’s Degree in a Human Services field required (Master’s Degree preferred).
• Must meet Qualified Professional (QP) status according to 10A NCAC 27G .0104.
• Valid NC Driver’s License with reliable transportation for regional travel.

Experience & Expertise

• 5–7+ years of professional experience in IDD services.
• 3+ years in a significant supervisory or management role leading clinical and operational teams.
• Deep operational knowledge of NC Innovations Waiver, AFL, and Supportive Living regulations.

Core Competencies

• Executive Leadership: Advanced ability to manage managers, lead professional clinical staff, and cultivate a positive, growth-oriented culture.
• Strategic Problem-Solving: Ability to interpret complex state policies and translate them into streamlined operational procedures.
• Communication & Oversight: Superior verbal and written communication skills for executive reporting, stakeholder presentations, conflict resolution, and budgetary oversight.

Benefits

• Comprehensive Total Rewards: Generous health insurance options, wellness benefits, and career support.
• Financial Security: 401(k) plan with company matching.
• Leadership Growth: Continuous opportunities for executive development within a compassionate, mission-driven community.