CLINICAL COORDINATOR - PRIMARY CARE BUTLER

Specific Job Responsibilities (Essential Functions)

• Demonstrates leadership abilities to oversee the day to day operations which ensure efficient and cohesive patient flow.
• Creates orientation plan for new staff and provides feedback to the Practice Manager.
• Collaborates with management team for staff, physician and mid-level scheduling.
• Utilizes critical thinking skills to triage and prioritize patient needs and determine care path in collaboration with physician and/or mid-level provider as needed.
• Oversees appointment and procedure scheduling, task management with delegation if needed, verification of medication refills and patient follow up.
• Safeguards proper utilization of office EMR.
• Fulfills the role as a resource for other clinical office staff.
• Provides appropriate education for medication management, pre and post-procedural instruction as needed, and creates orientation plan for new clinical staff.

Organizational Responsibilities

• Completed mandatory education, annual competencies and department specific education within established timeframes.
• Completed annual employee health requirements within established timeframes.
• Maintained license/certification, registration in good standing throughout fiscal year.
• Consistently utilized appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Identifies and works to reduce potentially unsafe patient care or other safety practices.
• Adheres to regulatory agency requirements, survey process and compliance.

Job Behaviors

• “Sets the Stage” by using greetings/introductions when interacting with any customer or entering a patient room. Looks and acts like a professional. Uses consistent phone etiquette. Helps people who look lost or confused. Keeps a clean and professional environment and work space. Clarifies expectations and creates positive handoffs and positive lasting impressions.
• Fosters a teamwork approach by respecting other members of the hospital team. Stays involved and informed of happenings within the organizations. Creates win-win situations by helping others. Works to resolve conflicts and concerns in a constructive way and asks for assistance in helpful ways.
• Is the Owner: Takes responsibility for problems, issues or opportunities for improvement by initiating constructive review of concern rather than negatively attacking an issue. Understands systems and processes and uses appropriate channels to address concerns when out of own span of control. Demonstrates compassion and works beyond “own assignment” by seeing “big picture.”
• Creates a Caring Environment by communicating in helpful ways. Always protects the confidentiality and dignity of patients and others. Listens with empathy and understanding and provides options and choices. Provides Great Explanations through user-friendly information and explanations (uses language others can understand). Makes sure people know what they can and cannot expect and checks for understanding and agreement.