Clinical Coordinator Float

Position Status: Full-Time. Supervisor: Clinic Administrator.

Responsibilities

• Interact with administrative and clinical staff including front desk, medical records, nursing, and ancillary services to ensure maximum utilization of resources and efficient delivery of services.
• Oversee day-to-day clinic activities and schedule to reduce patient wait times and overtime expenses.
• Assist physician to ensure clinic runs smoothly and on time.
• Schedule patients for surgery and advise patients of pre-surgical requirements including laboratory orders and/or x-rays.
• Review surgical documents with patients.
• Advise patients of co-payment, co-insurance, or other out-of-pocket expenses prior to surgery and refer patients to a financial counselor when necessary.
• Maintain surgical schedule and serve as liaison between staff and authorization department.
• Enter surgical/clinical charges into Athena, or direct charge tickets to reception specialist when appropriate.
• Coordinate scheduling of patient tests and ensure follow-up appointments with physician are scheduled.
• Document patient phone calls, prescription refill messages, and obtain physician signature.
• Manage clinical risk issues for patients and physician.
• Ensure patient phone calls are retrieved and returned in a timely manner.
• Monitor and work “Hold” buckets on Athena Dashboard; assist Professional Reimbursement Department on resolving open claims.
• Address concerns and/or complaints from patients, vendors, and staff members; escalate to Clinical Services Manager as needed.
• Analyze average patient wait times and make recommendations for improvement as needed.
• Communicate with staff and physician regularly to ensure quality of service and that physician and patient needs are successfully met.
• Coordinate physician personal and meeting schedules, including solutions for scheduling conflicts.
• Coordinate on-call rounding lists of patients.
• Ensure regulatory compliance and report any issues to Clinical Services Manager as they arise.
• Maintain regular and consistent attendance.

Requirements

• High School Diploma or equivalent.
• Nationally Registered Medical Assistant Certification required (must be obtained within 6 months of hire and/or must be kept current).
• Minimum of two years clinical experience.
• Clinical knowledge required.
• Familiar with automated practice management systems such as Athena.
• Familiar with health insurance requirements as they relate to medical reimbursement (e.g., deductibles, co-pays).
• Strong leadership and effective communication skills.
• Excellent planning, organization, and management skills.
• Ability to multi-task, work in a fast-paced environment, and demonstrate team cooperation.
• Other duties as assigned by immediate supervisor or as directed by the company.
• Physical requirements: prolonged standing, sitting, stretching, and some bending; eye-hand coordination and manual dexterity sufficient to operate keyboard, photocopier, telephone, and other equipment; normal range of hearing and eyesight to record, prepare, and communicate appropriate information.
• Work environment: normal but fast-paced.