Clinical Coordinator

About the role

The New Providence Women’s Shelter is a 130 bed 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use. Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance. Additionally, an on-site medical and psychiatric clinic operates Monday through Friday, staffed by a nurse, primary care physician, psychiatrists, and psychiatric nurse practitioners.

Responsibilities

• Provides direct oversight of the Intake/Entitlements-Benefits Specialist
• Review client intake forms regularly for accuracy and complete additional paperwork needed for the completion of case management intakes.
• Audit client charts weekly to ensure adherence to regulatory standards of service quality.
• Manage the documentation of critical incidents and keep a log of the updates.
• Participate in incident reporting committees and team meetings to determine annual goals.
• Update caseload breakdowns and assign new clients to Case Managers.
• Organize and maintain up to date spreadsheets to track progress and updates related to performance measurements.
• Provide feedback to the New Providence shelter program on their adherence to organizational and regulatory standards of service quality, documentation quality, and compliance requirements.
• Perform other duties as assigned by the Director of Social Services or Program Director.

Qualifications

• All candidates must have a Bachelor of Arts or Science Degree from an accredited college or university. However, a master’s degree in social work, or a Certified Social Worker is preferred.
• A minimum of three years of experience working with homeless Mentally Ill and Chemical Affected also known as (MICA) individuals or other special needs populations.
• The ideal candidate will have at least two years of supervisory experience.

Preferred Skills

• Team Building: An ability to motivate professional and support staff to work cooperatively to provide services to clients.
• Organizational skills: An ability to respond constructively to all situations occurring between clients and staff and to apply conflict resolution techniques to resolve issues; operate effectively under a highly pressured environment.
• Communication: An ability to communicate both orally and in writing with staff and clients.
• Computer skills: A knowledge of case management software as well as proficiency in Microsoft Office Suite.