Clinical Coordinator

Responsibilities

• Responds to incoming phone calls and determines the best method for resolution of caller’s needs through the identification of the most appropriate respondent.
• Channels requests appropriately in an effort to ensure resolution.
• Secures charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physicians.
• Relates physician information back to patient/requestor.
• Completes chart notes, as appropriate.
• Registers and assists in scheduling of appointments for new/established patients.
• Arranges for legal depositions, ensuring that all patient records are available prior to the deposition.
• Sends prescriptions for therapies, return to work notes, gym notes etc., as requested.
• Composes and types non-patient visit letters/correspondence for the physician.
• Opens and distributes physician/department mail.
• Provides workers’ compensation carriers with updated status on patients.
• Completes, handicap parking permits, jury duty requests, school/physical education excuse notes, disability forms, etc.
• Prepares physicians on call schedules and coordinates physician schedule changes.
• As necessary, secures appropriate releases and copies, medical information for patient pick-up. Works closely with copy service and monitors reports to ensure timely mailing of all requests for records.
• Maintains an orderly file on physician credentials and CME credits.
• Works on special projects.
• Secures insurance pre-certifications as requested (i.e. MRI’s PT, Synvisc, injections, surgery etc.).
• Handles payments received for depositions, record subpoenas, etc., by completion of appropriate forms for the Revenue Cycle department and notation of receipt of payments in the chart.
• Maintain a clean and safe work environment.

Requirements

• High school diploma or equivalent is required.
• Valid Illinois Driver’s License.
• Not applicable.
• Able to type 40 wpm with good spelling ability.
• Computer literate and knowledgeable in business software/equipment.
• Knowledgeable in basic medical terminology.
• Able to communicate (verbal and written) in the English language.
• Excellent phone and people skills.
• Capable of keeping up in a “fast-paced” work environment.
• Stand or sit for extended periods of time.
• Extended periods of sitting in the same position may be required.
• Ability to hear telephonic communication and speak the English language is required.
• Work is primarily indoors.
• Repetitive hand movement as necessary for computer data entry work.
• Occasional outdoor travel via automobile.

Qualifications

• Education: High school diploma or equivalent is required.

Skills

• Able to type 40 wpm with good spelling ability.
• Computer literate and knowledgeable in business software/equipment.
• Knowledgeable in basic medical terminology.
• Able to communicate (verbal and written) in the English language.
• Excellent phone and people skills.
• Capable of keeping up in a “fast-paced” work environment.

Benefits

• Medical, dental, vision, life and AD&D insurance.
• Long and short term disability.
• 401k program with company match and profit sharing.
• Wellness program.
• Health savings accounts.
• Flexible savings accounts.
• ID protection plan.
• Accident, critical illness and hospital benefits.