Clinical Concierge Medical Assistant (MA-C) - Urgent Care

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the Pacific Northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most.

About the role

This is a FLOAT position for our Inland Northwest Region Urgent Care Clinics, covering locations in Greater Spokane, Millwood, Liberty Lake, Coeur d’Alene, Yakima, and Hayden, Idaho. The role is per diem with a minimum requirement of 2-12 hour shifts per month.

Pay

The pay scale is $22.34 - $32.14 USD per hour, influenced by factors such as skill set, level of experience, and certification(s) and/or education. Additional earning potential includes:

• $2.50/hour Indigo Premium on top of base rate for all hours worked
• $1.75/hour X-Ray Certification Premium for employees trained and certified in X-Ray
• $1.25/hour Weekend Differential for staff who work weekend shifts
• Extra Shifts and Float incentives when applicable
• Monthly Indigo Incentive Program, with a payout rate of up to $300/month

Benefits

• Comprehensive medical, dental, and vision coverage plans with generous employer-paid contribution
• Life insurance and short- and long-term disability
• Retirement savings plans
• Career growth opportunities, including leadership pathways, mentor/preceptor programs, and tuition reimbursement (100% of tuition and fees or up to $5,250 for full-time employees/$2,500 for part-time employees per year)
• Generous paid time off, including time off for extended illness and a wellness program supporting work/life balance, including mental health coaching and services

Benefits eligibility may depend on role and location, with some exceptions.

Responsibilities

• Collaborate with physicians, clinical staff, front office staff, and clinic management to ensure comprehensive health care outcomes
• Perform a variety of functions within the clinic setting requiring specialized knowledge and integration of available standards, resources, and data
• Advocate for ethical and holistic care, promoting the autonomy, dignity, and health of patients from diverse ethnic and social backgrounds
• Create and provide a safe and supportive environment for patients

Requirements

Washington State Requirements:

• Washington State Medical Assistant-Certified (MA-C) or Washington State Medical Assistant Interim Certification (acceptable for up to one year from issue date or until MA-C is issued)
• Current BLS Certification (may be obtained through an in-house training program, depending on assignment)
• Minimum one (1) year experience in a physician's office or other medical facility preferred (exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA-R certification within 7 days of hire)
• Washington State Medical Assistant-Certified (MA-C) license within 45 days of hire

Idaho State Requirements:

• Current CMA certification by AAMA, NHA, or NCCT
• WA state MA-C license, or WA state MA-R license endorsed by Indigo within the first 30 days of employment
• Current BLS Certification (may be obtained through an in-house training program, depending on assignment)
• Minimum one (1) year experience in a physician's office or other medical facility preferred (exceptions may be made for applicants currently in an externship or residency program with an active or pending WA DOH MA-R certification within 7 days of hire)