Clinical Case Manager (ACSW, AMFT, APCC)

About the role

Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders. Our Mission: To empower people living with mental health and co-occurring substance use challenges to achieve recovery, self-sufficiency, and deeply connected, meaningful lives within their communities.

Responsibilities

• Provide intensive outpatient case management, rehabilitative therapy and support to adults with mental health and/or substance use symptoms.
• Help organize and lead social and recreational activities to help clients structure their time, increase social experience, and provide opportunities to practice social skills.
• Complete individual therapy, biopsychosocial assessments including ANSAs and sound clinical documentation that supports client treatment plans.
• Participate as a team member, and present updates at each weekly team meeting.
• Develop a keen understanding of Welligent and billing codes in order to document and bill MediCal appropriately and effectively assist in training new staff and students.
• Aid in the completion of standard documentation requirements as needed and directed.
• Oversee therapeutic milieu including greeting members, ensuring they sign in/out, engage with members, coordinate daily room use schedule, and maintain a safe and welcoming environment.
• Participate in clinical supervision with the agency QI Clinical Supervisor in order to ensure appropriate treatment and sign off on assessments as well as gain hours towards licensure if needed.
• Assist at-risk Medi-Cal recipients or potential eligibles to understand the need for MH services.
• Encourage reluctant and difficult Medi-Cal recipients/potential eligibles to accept needed MH and healthcare services.
• Operate a motor vehicle to include safe transport of clients to various appointments across Alameda County.
• Document client progress to maintain a permanent record of client activity according to established methods and procedures, meeting both Bonita House Inc and County documentation standards.
• Help clients (and family members) identify, understand, and combat stigma and discrimination associated with mental illness and develop strategies to reduce self-stigma.
• Collaborate with the team to ensure the protection of clients’ rights in order to help clients to improve their knowledge of client rights and grievance or complaint procedures; support clients with filing, mediating, and resolving complaints.
• Provide ongoing assessment, problem-solving, side-by-side services, skill teaching, support (prompts, assignments, encouragement), and environmental adaptations to assist clients with challenges in the areas of employment, housing, and activities of daily living.
• Completed timely clinical documentation.
• Participate in staff meetings.

Requirements

• Master’s degree in Psychology, Social Work, Counseling, or a related field & active registration with BBS required.
• Satisfactory completion of background checks is a requirement for employment with the agency.
• A valid driver’s license, reliable personal vehicle, personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are essential job requirements.
• Local travel as required to fulfill primary job responsibilities and duties.
• Passion for the BHI mission.

Qualifications and Abilities

• Demonstrate an ability to work both independently and as a member of the team.
• Knowledge of mental health and substance use symptomology, treatment modalities and Community and concrete resources.
• Ability to meet clients where they are at, establish positive rapport and provide therapeutic assessment, problem solving, care planning and goal setting with individual clients.
• Demonstrated ability to effectively and sensitively provide care to people from different cultural groups.
• Passion and understanding of how to provide low-barrier outreach services.
• Understanding and ability to implement and support social development.
• Understanding and ability to coach others in Harm Reduction, Stages of Change, Trauma-Informed Care, and Motivational Interviewing.
• Understanding and practice of culturally sensitive components of direct service delivery.
• Ability to effectively intervene in crisis situations using de-escalation techniques.
• Excellent verbal and written skills and the ability to present information effectively.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to build supportive and respectful working relationships with staff, participants, and stakeholders in the community.