Clinical Case Manager - 27th Ave; Phoenix, AZ 85017

Terros Health is pleased to share an exciting and rewarding opportunity for a Clinical Case Manager at our 27th Ave Health Center location. Reporting to the Health Center Director, the ideal individual is flexible, compassionate, and professional. Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies.

About the role

The Case Manager works as part of an interdisciplinary team to support individuals with serious mental illness/general mental health in improving their daily functioning, independence, and overall quality of life. This role focuses on active engagement and delivery of meaningful services that help individuals build skills, access resources, and maintain stability in the community. Services are purposeful, goal-directed, and aligned with each individual’s treatment plan, with a clear focus on improving functioning and health plan goals.

Responsibilities

• Provides direct, face-to-face services in the home, community, or clinic that support treatment goals.
• Uses each interaction to teach, coach, or support skill-building related to daily living, health, and recovery.
• Engages individuals using strength-based, trauma-informed, and recovery-oriented approaches.
• Proactively re-engages individuals who are disengaged, difficult to reach, or at higher risk.
• Engages regularly with individual to identify and implement goals and interventions.
• Supports individuals in building skills related to independent living, housing stability, employment, relationships, and self-care.
• Helps individuals navigate real-life challenges and practice skills in real-world settings.
• Focuses on progress over time, not just service completion.
• Encourages increasing independence while avoiding long-term dependence on services.
• Develops and implements individualized service plans that are clear, realistic, and focused on functional outcomes.

Benefits

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts (gym memberships, car rentals, flights, hotels, movies and more)
• Additional language pay differential

Schedule

Full-time, 8:00am - 5:00pm, Monday - Friday

Location: 3864 N 27th Ave, Phoenix, AZ 85017