Clinical Care Transition Specialist / Registered Nurse - Spokane

About the role

The Clinical Transition Specialist is an experienced sales professional responsible for selling Option Care products and services to discharging patients. They educate patients, their families, and facility staff about the services and products provided by Option Care, ensuring proper placement of patients within the Home Health Care setting.

Responsibilities

• Proactively maintains and grows relationships with referral sources to increase sales and patient starts.
• Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients.
• Conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care.
• Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care.
• Provides hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
• Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
• Captures, reviews, and completes pre-admission information and secures related signoffs.
• Promotes the services of Option Care through collaboration with Account Manager and Regional Sales Director.
• Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback.
• Delivers educational and promotional programs to patient/caregiver and referral sources.
• Reviews the patient’s medical record to obtain both pertinent medical history and primary/secondary insurance payor information and communicates this to patient registration department.
• Partners with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
• Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
• Supervises providers to ensure proper assessment and treatment process and transition to home care.
• Serves as a point of contact, coordination, and communication with other providers.
• Makes arrangements for any special medical supplies or appliances to be available.
• Participates in data collection required for therapy start and patient tracking process.

Qualifications

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
• Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
• Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
• Basic PC skills: Competent use of internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
• Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits and multiple hospitals.
• Able to plan, organize and make presentations.
• Travel requirements: Travels to and from partnership facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals and provide live education and training support to patient/caregiver and referral sources.

Skills

• Excellent communication and interpersonal skills.
• Ability to build and maintain relationships with referral sources and healthcare professionals.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite.

Benefits

Option Care Health offers a comprehensive benefits package including:

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Pay

The salary range for this position is $88,853.42 - $148,111.54, based on the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.