Clinical Care Navigator, Oncology Flex

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 90% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

About the role

The salary range for this role is $43–$48 depending on geography and level of experience, plus equity and an annual bonus.

Responsibilities

• Manage a caseload of oncology patients requiring multi-step coordination and follow-up.
• Navigate provider systems, service lines, and care pathways with increasing independence.
• Balance competing priorities while maintaining high-quality patient experiences.
• Resolve routine coordination challenges independently and escalate complex scenarios appropriately.
• Contribute feedback and insights that help improve workflows and care continuity.
• Support CN I team members through informal guidance and knowledge sharing.
• Act as the primary advisor to eligible patients, effectively communicating the clinical superiority and $0 out-of-pocket financial benefits of Carrum CoEs to encourage program utilization.
• Manage a moderate caseload (~125-150 cases, 20-30 of which are more complex cases) requiring coordinated referrals, clinical triage, scheduling, and follow-up.
• Manage assigned patient caseloads and coordination tasks, balancing clinical advocacy with engagement goals.
• Ensure accurate clinical documentation, opportunity tracking, and follow-through across care workflows.
• Coordinate with external providers and internal partners to support seamless care delivery and optimal patient adoption.
• Identify recurring operational issues, objection patterns, or engagement barriers, surfacing actionable improvement opportunities.
• Support onboarding and ramp-up of newer team members in best practices for both patient care and consultative communication.
• Maintain strict HIPAA compliance, clinical standards, and data integrity standards.

Requirements

• Active Registered Nurse (RN) License required (unrestricted state license; compact license preferred).
• Bachelor of Science in Nursing (BSN) required.
• Experience in Oncology nursing or dedicated oncology navigation required.
• 2+ years of experience in a consultative, sales, account management, or patient-conversion role (e.g., healthcare sales, patient intake/recruitment, health coaching, or clinical advocacy) preferred.
• Demonstrated ability to build trust quickly, overcome patient hesitancy, and articulate complex benefit structures in simple, compelling terms.
• Strong communication and relationship-building skills.
• Spanish Speaking preferred.

Qualifications

• You consistently meet performance expectations and demonstrate strong ownership.
• You manage moderate-complexity patient cases with limited direction.
• You communicate clearly across patients, providers, and internal teams.
• You adapt well in fast-changing environments.
• You maintain a patient-first mindset while managing operational demands.
• You model reliability and accountability for others on the team.

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Pay

The salary range for this role is $43–$48 depending on geography and level of experience, plus equity and an annual bonus.

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.