Clinical Care Coordinator

About the role

We are seeking a skilled Clinical Care Coordinator who will serve as the central hub for patient navigation, ensuring a seamless, high-touch experience across all imaging and care services. About The Breast Center – A new breast imaging center in West Palm Beach is redefining the standard of care through a high-touch, concierge approach focused on precision, comfort, and peace of mind. Operating outside of the insurance model, the center delivers uncompromising quality with advanced imaging technology, extended appointment times, and direct physician engagement. Every experience is designed to be personalized and seamless, from scheduling to results, ensuring patients receive thorough evaluations, rapid insights, and a level of attention rarely found in traditional settings. This is breast imaging elevated: thoughtful, discreet, and centered entirely around the individual.

Responsibilities

• Serve as the primary point of contact for patients throughout their care journey
• Coordinate breast imaging, DEXA, biopsies, and specialty referrals
• Facilitate same-day diagnostic workflows (mammography → ultrasound → biopsy)
• Facilitate all imaging appointments (CT, MRI, X-Ray, Ultrasound)
• Ensure all prior imaging and documentation are available before appointments
• Track referrals, imaging, pathology, and follow-ups to ensure continuity of care
• Provide concierge-level patient communication, education, and emotional support
• Collaborate with radiologists, surgeons, and multidisciplinary care teams
• Document in EMR and tracking systems (e.g., Elation, Excel, Ambra, Intelerad)

Qualifications

• Bachelor’s degree in Healthcare Administration or related field – preferred
• 3–5+ years of care coordination or patient navigation experience
• Experience in women’s health, breast imaging, or specialty care preferred
• Preferred experience in concierge or private‑pay healthcare environment
• Familiarity with EMR, PACS, and referral tracking systems
• Experience supporting same‑day diagnostic workflows

Skills

• Highly organized with strong attention to detail
• Compassionate, professional, and patient‑focused
• Strong communicator with high emotional intelligence
• Thrives in a high‑end, service‑driven environment
• Excited to help build and elevate a premier women’s imaging program

Pay

Competitive Salary + performance‑based incentives

Benefits

• Health Benefits
• Paid Time Off
• 401k Retirement