Clinical Care Attendant (CMA/LPN/EMT/Rad) - Express San Marnan

UnityPoint Clinic Clinical Care Attendant position in Waterloo, IA. This PRN role is ideal for EMTs, Paramedics, CMAs, Rad Techs, or LPNs.

About UnityPoint Health

UnityPoint Health is recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. We offer a competitive Total Rewards program with benefits tailored to your life stage, including:

• Paid time off, parental leave, and paid holidays
• 401K matching and employee recognition program
• Health, dental, short- and long-term disability insurance
• Pet insurance for your four-legged family members
• Early access to earned wages with Daily Pay
• Tuition reimbursement and adoption assistance

We champion a culture of belonging, honoring individual uniqueness while fostering unity. Our support and development opportunities are designed to deliver an exceptional employment experience.

Responsibilities

• Assist Physicians, Nurse Practitioners, and Physician Assistants with front and back office duties in outpatient management on a rotating basis.
• Perform a variety of clerical and clinical functions, acting as a patient advocate with continuous contact with providers, patients, families, community agencies, and staff.
• Perform and/or assist with clinical procedures consistent with training and licensure under provider supervision in exam suites.
• Greet and welcome patients, escort them to exam suites, and complete registration or assist with online registration.
• Escort patients to check-out, assist with patient satisfaction surveys, and obtain reviews of systems, history, and vital signs (weight, blood pressure, pulse, temperature).
• Provide patient convenience items (water, coffee, tea, warm blankets) to ensure comfort in exam suites or lobby.
• Follow symptom-initiated protocols for clinic operations and perform labs as ordered or instructed.
• Administer Aidarex prescriptions as directed by the provider, if offered by the clinic.
• Review after-visit summaries and provide patient instructions as directed by the provider.
• Conduct mandatory follow-up calls to patients 48-72 hours post-visit and report results professionally and courteously.
• Maintain stocked exam rooms with adequate medical supplies, sterilize instruments, and manage logs for refrigerator temperatures, emergency medications, and oxygen checks.
• Take, relay, and process messages from patients, providers, and pharmacies consistent with training and licensure.
• Adhere to UPC and department policies, procedures, and objectives, including CLIA, OSHA, Safety, and Risk Management guidelines.
• Monitor environmental conditions to secure protected health information and maintain compliance with HIPAA and Corporate Compliance policies.
• Demonstrate initiative to improve quality and customer service by exceeding customer expectations.
• Perform other duties as requested by the Clinic Manager to facilitate smooth and effective office operations.

Requirements

• Graduate of an accredited program for Medical Assistants or completion of an accredited EMT course.
• 3-5 years of experience as a Certified Medical Assistant may substitute for graduation from a non-accredited program.
• Graduation from a registered Apprenticeship may also substitute for minimum requirements.
• Graduate of an accredited program for RN/LPN license with an associate’s degree preferred.
• Completed Nationally Accredited Paramedic Program at the Certificate or Associate Degree Level preferred.
• Two years of experience in a Family Practice setting, Urgent Care, or related field preferred.

Qualifications

• Certified or Registered Medical Assistant through one of the following:
  • National Healthcareer Association
  • American Association of Medical Assistants
  • National Center for Competency Testing
  • National Certified Medical Assistant
  • National Association of Health Professionals
  • American Registry of Medical Assistants
  • American Allied Health
  • American Medical Technologists
• Certified Medical Administrative Assistant through the National Healthcareer Association.
• Basic Life Support certification required within 30 days of hire.
• IA/IL Child Abuse Mandatory Reporter Training required within 90 days of hire in applicable states.
• IA/IL Adult Dependent Abuse Mandatory Reporter Training required within 90 days of hire in applicable states.

Schedule

3 hours per week / 12 hours per month.