Clinical Business Operations Representative (Urology Call Center)

Current employees: internal application via Workday.

About the role

The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. This role performs general administrative and receptionist functions, manages patients efficiently, acquires necessary patient-care records, and assists patients in a courteous, professional manner while ensuring adherence to divisional and departmental service standards.

Responsibilities

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness, including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate persons according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as needed.
• Develops and promotes effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Bilingual (English/Spanish) required.

Benefits

• Competitive salaries.
• Comprehensive benefits package including medical and dental coverage.
• Tuition remission.