Clinical Associate - Medical Assistant

This is a full-time, 40-hour/week role with working hours from Monday to Friday, 9:00 AM – 5:30 PM ET. Weekend availability is required based on business needs, operational priorities, or member demand. Advance notice will be provided whenever possible.

About the role

The Clinical Associate is an integral part of Devoted Medical’s interdisciplinary virtual and home-based care team. Our team delivers compassionate, comprehensive care to Devoted Health members through telehealth, Care on Demand, and longitudinal programs that support our most complex and frail members. This role represents the future of healthcare delivery — bridging technology, empathy, and precision to make every interaction seamless and human. You’ll serve as a trusted partner to both our members and our clinicians, ensuring that care is coordinated, personalized, and easy to access.

Our Clinical Associates are:

• The architects of trust
• The glue of the care experience
• Fiercely committed to service
• Emotionally intelligent
• Compassionate and precise
• Making every interaction seamless and human

They are not just support — they are the connective tissue of the care journey.

Responsibilities

Responsibilities may vary based on the clinical program supported (Digital Care, Care on Demand, Primary Care, Specialty Care). Examples include:

• Pre-Visit Preparation
  • Guide members through onboarding for virtual care, helping them feel comfortable and confident using digital platforms
  • Ensure the provider has all necessary information for an efficient, personalized visit
• Post-Visit Coordination
  • Manage orders, referrals, and follow-ups to close care gaps and ensure continuity
  • Coordinate with home health partners, DME suppliers, pharmacies, and labs
  • Notify members of results, reinforce care plans, and ensure provider follow-up
• Digital Care Navigation
  • Support real-time telehealth workflows, helping triage member needs between clinicians, nurses, and care guides
  • Monitor and resolve member inquiries from multiple digital channels (chat, phone, portal)
  • Identify and escalate urgent clinical needs appropriately
  • Utilize AI agents and provide feedback to prompts
• Patient Advocacy & Education
  • Serve as the member’s advocate, ensuring they feel heard, cared for, and supported
  • Reinforce health education materials and program resources
  • Follow up on transitions of care, ER discharges, and other moments when members need us most

Attributes for success

You will thrive in this role if you are:

• Passionate about helping others improve their health and navigate care with compassion and empathy
• Experienced in care coordination, especially for older adults or those with complex needs
• Digitally fluent and quick to learn new tools and systems (EHR, chat, telehealth, and scheduling platforms)
• A strong communicator, able to build trust through video, phone, and written communication
• Calm under pressure, skilled at easing anxiety and uncertainty for members and colleagues alike
• Entrepreneurial, self-directed, and comfortable working through ambiguity
• Highly organized, able to manage multiple priorities and maintain precise follow-up

Requirements

• MA Certification (highly preferred; expired certifications accepted). If not currently certified, equivalent MA training or experience is required (please provide transcripts or proof of completion)
• 2+ years of patient-facing experience, with a strong preference for telehealth, primary care, or urgent care/hospital backgrounds

Qualifications

• Bilingual English/Spanish (desired)
• Demonstrated ability to build trusted relationships and contribute positively to a collaborative, mission-driven culture

Pay

Salary range: $23.00 – $27.00 per hour. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Benefits

Our Total Rewards package includes:

• Employer-sponsored health, dental, and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles (excluding Director and above); Commission eligibility for Sales roles
• Parental leave program
• 401K program