Jobs · Customer Service · California

Clinical Associate

Abbott · Orange County, CA · 3 days ago
Customer Service$51k–$101k/yrFull-time

About the role

Abbott Electrophysiology (EP) is a leader in the field, offering innovative solutions for the treatment of cardiac arrhythmias. This role involves providing engineering, sales, educational, and technical support to physicians, health care professionals, patients, and field sales staff, using EP products.

Responsibilities

  • Provides engineering, sales, educational, and technical support in response to field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products.
  • Identifies and routinely uses the most effective, cost-efficient, and best business practices to execute processes; continually evaluates their effectiveness and appropriateness.
  • Exercises independent judgment in planning, organizing, and performing work; monitors performance and reports status to manager.
  • Provides clinical and technical support in a hospital setting, utilizing EP technology in the treatment of various cardiac arrhythmias.
  • Acts as a clinical interface between the medical community and the business.
  • Supports EP Sales Representatives in collaboration, training, data collection, troubleshooting, and new product trainings/demonstrations.
  • Continuously develops engineering, sales, and technical skills aligned with the overall territory strategy.
  • Stays up-to-date on the latest industry developments, regulatory requirements, and maintains strong knowledge of company and competitor products, market trends, and strategic goals.
  • Provides management with feedback on market trends and customer insights to inform strategic decisions and guide next-generation product development.

Requirements

  • Bachelor's Degree or equivalent experience.
  • Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19.

Qualifications

  • Strong communication and interpersonal skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Knowledge of cardiac arrhythmias and related treatments.
  • Experience with EP technology and procedures.
  • Excellent problem-solving and troubleshooting skills.

Skills

  • Technical proficiency with EP products.
  • Effective communication and presentation skills.
  • Strong organizational and time management skills.
  • Ability to work effectively in a team environment.

Benefits

  • Career development with an international company.
  • Free medical coverage in the Health Investment Plan (HIP) PPO medical plan.
  • Adequate retirement savings plan with a high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.
  • A diverse, inclusive culture welcoming different perspectives, experiences, and backgrounds.

Pay

The base pay for this position is $50,700.00 – $101,300.00. In specific locations, the pay range may vary from the range posted.

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