Clinical Associate 2nd Shift Thursday - Monday

About the role

The Clinical Associate assists counseling staff in providing direct services to patients and maintaining a safe, therapeutic milieu. The position supports assessment, crisis intervention, recovery education, and clinical documentation within a Twelve Step–based treatment environment.

Responsibilities

• Provide information to patients and families about clinical programs, schedules, and guidelines.
• Maintain a welcoming, safe, and healing environment throughout the continuum of care.
• Assist counseling staff with initial and ongoing patient assessment through data collection and direct observation.
• Perform luggage and personal property searches as assigned.
• Deliver addiction and recovery-related psycho-education to individuals, groups, and families; facilitate and/or coordinate community groups, in-house and outside Twelve Step meetings, and study groups.
• Transport patients to Twelve Step meetings and therapeutic recreation activities using company vehicles per the Fleet Management Safety Program.
• Support Activities Services staff with recreation, art, music, and adventure-based therapies.
• Manage the patient community as a therapeutic milieu, holding patients and families accountable for behavior consistent with community guidelines and recovery.
• Intervene in clinical and community crises to use crises for therapeutic value; assist in de-escalation and perform CPR/First Aid as needed.
• Participate in team meetings, treatment plan reviews, staff meetings, and quality management teams.
• Document pertinent clinical information in the electronic patient record.
• Assist with transportation for admitting and existing patients as assigned.
• Recommend ways to improve the quality and delivery of services.
• Ensure proper handling and distribution of company funds and maintain confidentiality of company and patient information.
• React productively to change and perform other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• One year of experience in addictions treatment preferred.
• CPRS certification preferred but not required.
• Valid Tennessee driver’s license preferred (may use company van to transport patients).
• Intermediate computer skills including Microsoft Outlook, Word, and Excel.
• Ability to quickly learn and use various clinical software.
• Ability to problem-solve, analyze, and interpret information; adapt to changing circumstances and patient needs in a fast-paced environment.
• Ability to analyze complex situations and make crucial decisions while knowing when consultation is needed.
• Ability to be open and culturally sensitive to a wide variety of patients’ experiences.
• Excellent written and oral communication skills in English; ability to interact collaboratively and courteously with patients and coworkers while providing guidance and instruction.
• Ability to model and teach the Twelve Step programs and philosophy.
• Ability to de-escalate persons in crisis calmly and professionally; work in stressful situations and ally with people in crisis.
• Ability to present to hostile or disinterested groups.
• If recovering, eighteen months of verifiable abstinence required; active participation in a Twelve Step program preferred.

Work environment

Campus setting involving outdoor walking between buildings; everyday risks/discomforts requiring normal safety precautions. Frequent contact with people in crisis, including emotionally volatile individuals. Position may require CPR/First Aid; certification or eligibility is required. Varying shifts including weekends, overnight inclement-weather staffing, and occasional travel to other Cumberland Heights facilities. Must lift up to 20 lbs and/or push/pull up to 40 lbs; move on uneven and rural terrain. Capable of speaking, hearing, seeing, sitting, walking, standing, reaching, and using fine/gross motor skills.

Benefits

• Medical, dental, and vision insurance effective the first day of the month following 28 days of employment.
• Employer contribution to Health Savings Account or Health Reimbursement Account.
• 401(k) with company match after 90 days of employment.
• Paid Time Off accrual beginning day one, up to 20 days in the first year.