Clinical Assistant - South Bend Orthopedics

Responsibilities

• Comply with HIPAA confidentiality standards when handling patient information.
• Collaborate with POD teammates to ensure smooth clinic operations and excellent patient care.
• Support POD Team by creating an efficient and cohesive team.
• Greet patients and visitors courteously and assist them in a prompt and professional manner.
• Escort patients to exam rooms and gather basic medical history and chief complaints.
• Accurately document patient data and provider instructions in the EMR.
• Absorb and maintain cleanliness of exam rooms and restock supplies.
• Follow infection control and safety procedures per OSHA standards.
• Support clinical workflows by coordinating communication between providers, departments, and surgical facilities.
• Prepare charts that include pre and post clinic visits, insurance preparation, and PCP collaboration.
• Aid in patient check-out, including scheduling follow-ups and printing instructions and education materials.
• Schedule appointments and respond to patient inquiries in person, via phone, or through the patient portal.
• Triage messages, route clinical questions appropriately, and support pre-appointment documentation as needed.
• Review physician schedules and ensure accurate, timely updates.
• Compliance with policies and procedures and actively promote a collaborative clinic culture.
• Perform other duties as assigned.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Minimum of two years’ office experience, ideally in a clinical setting with EMR.