Clinical Assistant Outpatient Behavioral Health

About Us

Relief Mental Health was founded in February of 2020. Within these 6 years, we have expanded to 12 new offices across Illinois, Wisconsin, New Jersey, and now Colorado! We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs.

Responsibilities

Patient Experience & Front Desk Support

• Deliver a high level of professionalism, empathy, and compassionate support to patients, families, and colleagues
• Greet and assist patients and visitors upon arrival to the clinic
• Serve as a point of contact for patients by responding to phone calls, voicemails, emails, and in-person inquiries
• Review patient paperwork for completion and accuracy and assist patients with required forms when needed
• Field patient questions and direct concerns to the appropriate provider or staff member
• Schedule patient appointments and coordinate follow-up care
• Maintain cleanliness and organization of the office, treatment areas, and equipment
• Prepare and maintain examination and treatment rooms for patient visits
• Assist with inventory management, including ordering and documenting medical and office supplies

Clinical Support

• Collaborate with providers, clinic leadership, and administrative staff to support patient care and clinic operations
• Obtain and document patient medical histories, vital signs, and relevant clinical information while maintaining strict confidentiality
• Assist providers with patient care tasks including, but not limited to: collecting vital signs, performing point-of-care testing (urine drug screens and pregnancy tests), and administering and scoring patient assessments
• Administer behavioral health assessments, such as C-SSRS, PHQ9, etc., as indicated, and document findings for provider review and clinical interpretation
• Support the administration and monitoring of Spravato (esketamine)
• Ensure treatment rooms are properly prepared and stocked for patient visits
• Accurately set up, administer, and monitor Transcranial Magnetic Stimulation (TMS) treatments according to provider protocols
• Monitor patients during treatment sessions and report any concerns or adverse effects to the provider
• Document treatment protocols, session notes, and patient responses in the Electronic Health Record (EHR)
• Serve as a liaison between the TMS Manager, TMS provider, patients, and clinic leadership to ensure coordination of care
• Follow all TMS and Spravato protocols and procedures to ensure consistency, safety, and treatment effectiveness across clinics

Administrative Support

• Enter and maintain patient demographics, treatment protocols, clinical documentation, and appointment information in the Electronic Health Record (EHR)
• Ensure all required Spravato documentation is accurately collected, completed, and maintained in compliance with REMS requirements and clinic protocols, including consent forms and other necessary patient paperwork
• Assist with billing-related tasks including patient payments, insurance verification, and medication prior authorizations when needed
• Maintain accurate and organized patient medical records
• Assist providers with pharmacy communications related to prescription questions or issues
• Perform general administrative tasks such as faxing, scanning, uploading, and shredding documentation
• Follow all company policies, clinical protocols, and operational procedures to ensure consistent care and efficient clinic operations
• Maintain compliance with all healthcare regulations, including HIPAA and patient confidentiality standards
• Assist with additional tasks or projects as delegated by the TMS Manager, Clinic Manager, Provider, or Regional Director of Operations
• Ensure accurate documentation and adherence to treatment and operational guidelines

Skills

• Ability to maintain flexibility for all work shifts. The (3) primary clinic shifts include close variations of the following: Morning: 7:30am-3:30pm, Midday: 10:00am-6:00pm, and Afternoon: 2:30pm-8:00pm. Final schedules are strictly based on patient scheduling needs
• Proficiency with Google Workspace (Docs, Sheets, Drive, etc.)
• Strong interpersonal, organizational, and customer service skills
• Excellent written and verbal communication skills
• Strong attention to detail and problem-solving abilities
• Knowledge of healthcare regulations and confidentiality protocols, including HIPAA
• Ability to maintain professionalism and confidentiality in all interactions
• Ability to work independently and collaboratively in a fast-paced healthcare environment

Qualifications

• High School Diploma or equivalent required
• Bachelor’s Degree, or equivalent work experience required
• Previous healthcare experience required (behavioral health experience strongly preferred)
• Ability to learn and maintain Electronic Health Record (EHR) systems
• Valid CPR/AED certification or ability to obtain during the training period
• Ability to obtain TMS administration certification through the BrainsWay TMS system within one month of employment (training provided)

Physical Demands

• Ability to lift, push, and pull up to 20 pounds when assisting patients or moving equipment
• Ability to sit or stand for extended periods during work shifts
• Ability to move throughout the clinic environment as needed

Schedule

The (3) primary clinic shifts include close variations of the following:

• Morning: 7:30am-3:30pm
• Midday: 10:00am-6:00pm
• Afternoon: 2:30pm-8:00pm

Final schedules are strictly based on patient scheduling needs.