Clinical Assistant - ENT

Responsibilities

• Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
• Performs the technical component of the department’s clinical procedures competently.
• Documents all patient care thoroughly, objectively, concisely, and follows appropriate legal guidelines.
• Communicates all patient care thoroughly, objectively, concisely, and follows appropriate legal guidelines.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Maintains accurate/current logs for equipment, such as refrigerator temperature, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre-certification, referrals, and/or authorizations and documents in Epic.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross trains in other positions where appropriate as determined by manager.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Qualifications

• Education/Certification/License: Certified Medical Assistant or non-certified with related expanded experience.
• Knowledge, Skills, And Abilities: Team player, professional, and customer service oriented. Proficient computer skills including EMR, highly organized, ability to multi-task, and enjoy working in a very fast-paced environment. Able to work with diverse patient base of all ages. Assist with clinical procedures specific to department. Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP. In addition, must be able to anticipate the needs of the physician and require minimal supervision. Prior experience is a plus.