Clinical Assistant

About the Role

This position is responsible for carrying out various clinical tasks as delegated by a physician and ensuring the efficient and effective support of healthcare professionals in delivering quality patient care.

Core Values

• People First – Delivers exceptional customer service by putting patients first, approaching challenges with a problem-solving mindset, and consistently demonstrating professionalism, compassion, and respect for everyone.
• Be Accountable – Consistently reliable and hard-working, demonstrating strong accountability and deep commitment to achieving responsibilities and goals.
• We Before Me – Collaborative team player who steps in to help first and actively encourages teamwork to achieve shared goals.
• Pursue Excellence – Expects, projects, and demonstrates excellence through consistent attention to detail in everything they do.
• Communicate Well – Consistently delivers clear, concise, and professional communication across all interactions.

Responsibilities

• Ensure that exam rooms are prepared, cleaned, and stocked in anticipation of patients and between patient visits, as needed.
• Prepare patient charts as necessary for appointments.
• Prepare patients for in-office procedures and assist providers during examinations, treatments, and tests.
• Perform required procedures such as phlebotomy, bladder scans, catheter changes, etc.
• Collect and correctly label all necessary lab specimens, including but not limited to blood, urine, and biopsy tissue.
• Perform CLIA-waived laboratory testing, strictly adhering to the policies and guidelines established by UVA and the practice.
• Effectively use necessary PPE as appropriate and adhere to safe handling and disposal protocols for medical equipment and materials.
• Provide patient education and training as needed, including but not limited to self-catheterization, bladder irrigations, pre-op instructions, and post-op care.
• Utilize electronic medical records for documentation and charting of all patient information, including but not limited to phone encounters, appointment scheduling, lab results, and provider orders.
• Cover phones for patient triage, including prescription refills, appointment scheduling, and other duties related to aiding in patient care and treatment. This involves answering, documenting, and routing incoming patient calls when appropriate.
• Obtain authorizations and pre-certifications for clinical treatments, exams, diagnostic testing, and prescriptions as required by the patient's health plan.

Requirements

• Certification as a Medical Assistant or equivalent.
• Successful completion of secondary education in medical assisting or another nursing-related field of study.
• Ability to multitask and work in a fast-paced environment.
• Excellent customer service skills.
• Ability to lift/push/pull at least 50 pounds.